Complaints Handling - e-Learning CPD

Course

Online

£ 25 + VAT

Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    Flexible

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

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Reviews

Subjects

  • Quality
  • Legislation
  • Learning
  • Support
  • Comments
  • Handling
  • Working
  • Service
  • Complaints
  • Demonstrate
  • Near misses
  • Handling comments

Course programme

Learning Outcomes
  • Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
  • Describe who to ask for advice and support in handling comments and complaints;
  • Explain the importance of learning from comments and complaints to improve the quality of service;
  • Describe how to recognise adverse events, incidents, errors and near misses;
  • Explain what you must and must not do in relation to adverse events, incidents, errors and near misses; and
  • Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.

Complaints Handling - e-Learning CPD

£ 25 + VAT