Handling Difficult Conversations Confidently - Half Day (pm) - Virtual Training
Short course
Online
Description
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Type
Short course
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
This course is for anyone who struggles with difficult conversations in the workplace, whether about work-related performance, interpersonal skills, personal hygiene or other challenging topics. It provides delegates with a range of options for tackling difficult conversations at work in a professional and objective way, making sure that the point they want to get across is made clearly and confidently, whilst also taking into account how the message is received.
Facilities
Location
Start date
Start date
About this course
"Better understanding of personality types and the best ways of communicating with others according to their preferences
Techniques for tackling difficult topics and the opportunity to practice in a safe environment
Insight into the mistakes most often made holding crucial conversations and how to avoid them
A step-by-step guide for handling challenging conversations"
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Course programme
13:45 – 14:00 Welcome and Course Objectives
14:00 – 14:30 What Makes a Conversation Difficult?
14:30 – 15:15 Social Styles and Communication Preferences
15:15 – 15:30 Coffee break
15:30 – 16:15 Typical Pitfalls and How to Overcome Them
16:15 – 16:45 Guide to Handling Challenging Conversations
16:45 – 17:00 Action Planning, Review and Close
"Handling Difficult Conversations Confidently - Half Day (pm) - Virtual Training