Complaints Investigation

Please see .uk for additional details.

OVERVIEW

This programme has been developed to give practicing and potential Complaints Investigating Officers an opportunity to develop and improve their skills in investigating, interviewing, recording findings, and in report writing.

It also enables practicing Investigating Officers to share their experiences, methods and examples of best practice in investigation procedures with other practicing and potential Investigating Officers.

It’s aim is to develop a thorough, consistent, fair and effective approach to Investigations throughout the Organisation.

COURSE CONTENT

During this course we will look at some of the issues involved in investigating complaints, and also look at some of the skills needed in order to investigate complaints in an effective manner.

Objectives:

To be aware of your organisation’s disciplinary investigation procedure To discuss methods used to plan an effective investigation To practice communication, counselling and investigation skills relevant for conducting an investigation To discuss methods of analysing evidence from various sources and ways of reaching appropriate conclusions and making relevant recommendations To review methods of presenting the findings of an investigation in an appropriate reporting format

COURSE FEES

The cost of this 1 day course is £600.00 + VAT per course of 12 students for Organisations requiring bespoke in house training.