Complaints Management

NQA Training

Short course

Inhouse

£ 325 VAT inc.

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Description

  • Type

    Short course

  • Methodology

    Inhouse

  • Duration

    1 Day

Suitable for: There is growing evidence that complaints well handled can result in higher levels of customer satisfaction and loyalty. This one day course will examine the complaints process from both the organisation's priorities and the customers' perspective. It will explore best practice in managing the complaints system as well as ways of understanding the customer experience of the complaints process.

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Course programme

Why you should attend
  • There is growing evidence that complaints well handled can result in higher levels of customer satisfaction and loyalty.
  • This one day course will examine the complaints process from both the organisation''s priorities and the customers'' perspective. It will explore best practice in managing the complaints system as well as ways of understanding the customer experience of the complaints process.
The course:
  • Complaints Management in perspective
  • The complaints management system
  • The customer''s perspective
  • Monitoring complaints handling performance
  • Opportunities for improvement

Additional information

Payment options: £325 + VAT

See related categories

Complaints Management

£ 325 VAT inc.

The best Performance courses

See all

See all