Computerised Reservation Systems - Tour Management

Introduction

This training course is supported by leading UK Tour Operators. It offers in-depth knowledge, not only of the Tour Manager's job, but also of the travel industry in general.

Course Content

• Role of the Tour manager
• Types of holidays, tours and cruises
• Pre-tour preparation
• Coach Tour management
• Ferry/shuttle management
• Cruise management
• Airport/flight procedures
• Hotel management
• Optional excursions
• Accidents and emergencies
• Complaints management
• Post-tour duties
• Employment/counselling

Course is conducted on full-time and part-time basis.

Courses commence every September, January, April & July. Part-time courses ranging in duration from three to ten weeks are available.

All examinations are held at LSM but are marked by the appropriate examination body.