Conflict management

Conflict can have a positive effect, but left unchecked, the dangerous results of conflict can include destroyed creativity and productivity, lost commitment, excessive turnover and wasted financial resources.
By taking a number of conflict management tools, techniques and theories that have been proven in the toughest applications - such as the Thomas-Kilmann conflict Mode Instrument and Transactional Analysis - and putting them into practical situations, this course aims to turn conflict into a productive force. Essentially, participants will be able to identify possible conflicts before they arise and defuse them.
This course will help learners to:

• Identify exactly what conflict is, why it arises and how it can be utilised for maximum benefit;
• Recognise the various stages of conflict and preventing them from escalating;
• Deal with conflict with a greater awareness of the conflict management style of themselves and others;
• Utilise a variety of methods for managing conflict successfully ;
• Invest less time and energy in conflict and creating more productive relationships with others.

Throughout this highly interactive course there are opportunities to practice and test the skills you are learning.

• Defining Conflict
• Stages in Conflict
• Why conflict evolves and what can be done to avoid escalation.
• Personal Conflict handling
• Discover your preferred approach to interpersonal conflict
• Exploring strategies to manage conflict
• Conflict Management techniques
• Assertive ways of saying'' No!''
• Seeing their perspective
  
• Personal improvement plan
• Developing an action plan for handling conflict in the future

Want this course tailored to meet your exact needs?
Contact us for a bespoke detailed course outline.