Conflict Management
Short course
In Crawley
Description
-
Type
Short course
-
Location
Crawley
-
Duration
1 Day
Facilities
Location
Start date
Start date
Reviews
Course programme
Conflict Management training one full day recommended for all who have to face aggressive or demanding customers or service users.
What Will I learn? During the training day participants learn and practice key skills to build their confidence to maintain composure whilst de-escalating customer conflict.
Benefits of conflict management...........By the end of the conflict management training course participants will be better able to:
- Identify the key components present in all angry confrontations
- Recognise different stages of conflict escalation
- Recognise the signs of conflict and aggression
- Maintain composure when responding to conflict and aggression
- Use skills to manage their words, phrases and body language
- Demonstrate skills to stay calm and manage angry people and their behaviour
Conflict Management