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Conflict Management
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
Flexible
Conflict Management Level 2 course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome. Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.
Important information
Price for Emagister users: On course completion students can claim accredited certificate by paying £89 accreditation fee. Certificate postal charges will be £9
Facilities
Location
Start date
Start date
About this course
What conflict is and how it can escalate.
The types of conflict and the stages of conflict.
The five most common conflict resolution styles and when to use them.
How to increase positive information flow through non-verbal and verbal communication skills.
Effective techniques for intervention strategies.
Ways to manage conflicts to enhance productivity and performance.
There is no particular entry requirement. We do not ask for any previous qualification or experience. Students of all age and academic background can enrol on this course.
Reviews
Subjects
- Conflict
- Conflict Management
- Conflict Resolution
- Materials
- Conflict Management Techniques
- Conflict resolution course
- Conflict Management skills
- Conflict Resolution skills
- Conflict Resolution techniques
- Conflict Resolution skill
Teachers and trainers (1)
Cpd Tutor
Tutor
Course programme
Unit 1
Understanding Conflicts and Its Types
The unit 1 covers the following topics:
- Defining Conflict
- Identify the positive and negative aspects of conflict
- Types of Conflict
- Open Conflict vs. Hidden Conflict
- Spontaneous and Reflective Behavior
- The Johari Window
Unit 2
Different Stages of Conflict
The unit 2 covers the following topics:
- The Five Stages of Conflict
- Conflict Outcomes
- Strategies for Dealing with Conflict
- Conflict Resolution Style Questionnaire
- The Conflict Grid
Unit 3
The Role of Communication in Conflict Resolution
The unit 3 covers the following topics:
- The Communication Chain
- Active Listening Skills
- Tips for Becoming a Better Listener
- Paraphrasing Skills
- Probing Techniques
- Body Language
- The Conflict/Opportunity Test
Unit 4
Conflict Management
The unit 4 covers the following topics:
- Visualizing Conflict
- Conflict Resolution Process
- Strategy for Conflict Resolution
- Conflict Resolution with Facilitation
- Coaching Through Conflict
- Fifteen Steps for Dealing with Upset People
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Course Benefits:
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials
- The benefit of applying for NUS extra Discount Card.
Conflict Management