Conflict Management & Lone Working Safety Training


In Cardiff

£ 99 VAT inc.


  • Type


  • Level


  • Location

    Cardiff (Wales)

  • Duration

    6 Days

Aims: To instruct organisations and members of staff to develop safe lone working strategies.
Suitable for: Lone workers



Start date

See map
CF15 8DZ

Start date

On request

About this course

▸ Open discussion - risks associated with the workplace ▸ Health and safety legislation in relation to workplace violence and aggression ▸ Lone worker safe systems of work ▸ Assess and reduce the risks associated with lone working ▸ Dangerous Dogs awareness - know how to react if confronted by a dangerous dog in the community or at a service users home ▸ Recognise how staff can inadvertently compromise their own safety when lone working ▸ The practical use of body language and effective communication skills during confrontational situations ▸ Fight or flight, the body’s natural response to stress ▸ Role specific case studies - managing unpredictable situations with individuals who may be intimidating, threatening or aggressive, sexual advances (including harassment via social media) and possible entrapment situations. ▸ Post incident support ▸ Legislation in respect of self-defence ▸ Basic breakaway and self-defensive skills, a last resort in unavoidable situations (optional) ▸ Know when and how to produce effective robust incident reports

Any member of front line staff who by the nature of their role has contact with members of the public.


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  • Conflict
  • Conflict Management
  • Staff
  • Lone worker
  • Personal safety
  • Violence
  • Aggression
  • Self Defence
  • Dangerous Dogs
  • Digital Security

Teachers and trainers (1)

Vince  Donovan

Vince Donovan


Course programme


Session 1
Appreciate who can be a lone worker
The legal and personal implication of Health & Safety at Work legislation
Employer and Employee legal responsibilities
Identify where staff feel ‘vulnerable’ as lone workers

Session 2
The importance of understanding and undertaking risk assessments
The importance of sharing information and examining methods of achieving this effectively
Developing and reviewing operational practices with employers
The significance of effective lone working communication systems

Session 3

The significance of carrying (or being thought to be carry) equipment, materials or information that may attract unwanted attention.
Travelling safely on foot, by car or when using public transport.
Recognising potentially unsafe situations, or situations of deteriorating safety, and considering how to develop effective “escape” strategies.

Session 4

Identify safety measures that can be implemented – before, during and after meeting a service user
Dealing with confrontational situations when lone working

Session 5 (Skills practice)

Application and demonstration of knowledge gained in a ‘safe learning environment’

Session 6
Evaluation and debrief

Conflict Management & Lone Working Safety Training

£ 99 VAT inc.