Safety Solutions Training Ltd.

Conflict Management & Lone Working Safety Training

Safety Solutions Training Ltd.
In Cardiff

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Important information

Typology Training
Level Beginner
Location Cardiff (Wales)
Duration 6 Days
  • Training
  • Beginner
  • Cardiff (Wales)
  • Duration:
    6 Days

Aims: To instruct organisations and members of staff to develop safe lone working strategies.
Suitable for: Lone workers

Facilities (1)
Where and when



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CF15 8DZ


On request

To take into account

· What are the objectives of this course?

▸ Open discussion - risks associated with the workplace ▸ Health and safety legislation in relation to workplace violence and aggression ▸ Lone worker safe systems of work ▸ Assess and reduce the risks associated with lone working ▸ Dangerous Dogs awareness - know how to react if confronted by a dangerous dog in the community or at a service users home ▸ Recognise how staff can inadvertently compromise their own safety when lone working ▸ The practical use of body language and effective communication skills during confrontational situations ▸ Fight or flight, the body’s natural response to stress ▸ Role specific case studies - managing unpredictable situations with individuals who may be intimidating, threatening or aggressive, sexual advances (including harassment via social media) and possible entrapment situations. ▸ Post incident support ▸ Legislation in respect of self-defence ▸ Basic breakaway and self-defensive skills, a last resort in unavoidable situations (optional) ▸ Know when and how to produce effective robust incident reports

· Who is it intended for?

Any member of front line staff who by the nature of their role has contact with members of the public.

· Requirements


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What you'll learn on the course

Conflict Management
Lone worker
Personal safety
Self Defence
Dangerous Dogs
Digital Security

Teachers and trainers (1)

Vince  Donovan
Vince Donovan

Course programme


Session 1
Appreciate who can be a lone worker
The legal and personal implication of Health & Safety at Work legislation
Employer and Employee legal responsibilities
Identify where staff feel ‘vulnerable’ as lone workers

Session 2
The importance of understanding and undertaking risk assessments
The importance of sharing information and examining methods of achieving this effectively
Developing and reviewing operational practices with employers
The significance of effective lone working communication systems

Session 3

The significance of carrying (or being thought to be carry) equipment, materials or information that may attract unwanted attention.
Travelling safely on foot, by car or when using public transport.
Recognising potentially unsafe situations, or situations of deteriorating safety, and considering how to develop effective “escape” strategies.

Session 4

Identify safety measures that can be implemented – before, during and after meeting a service user
Dealing with confrontational situations when lone working

Session 5 (Skills practice)

Application and demonstration of knowledge gained in a ‘safe learning environment’

Session 6
Evaluation and debrief

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