Training

In

£ 501-1000

Description

  • Type

    Training

  • Level

    Intermediate

  • Aimed at

    For companies

  • Methodology

    Inhouse

  • Duration

    Flexible

  • Start date

    Different dates available

This course aims on how to handle aggressive or challenging behaviour taking care to promote the core values of the service or organisation we are working for. Suitable for: This course has been specifically designed for healthcare professional who may face aggressive or challenging behaviour from patients or members of the public. Maximum number of delegates - 16.

Important information

Documents

  • Conflict Resolution

Facilities

Location

Start date

Inhouse

Start date

Different dates availableEnrolment now open

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • Conflict Resolution
  • Communication Skills

Teachers and trainers (3)

Jackie Dolan

Jackie Dolan

Trainer

Robbie Spencer

Robbie Spencer

Trainer

Trish Sheppard

Trish Sheppard

Trainer

Course programme

The aim of the syllabus is to equip members of staff with the skills to respond appropriately where their work may expose them to situations that could become volatile and confrontational and potentially resulting in abuse or violence.

WHO SHOULD ATTEND:

This course has been specifically designed for the health service. Maximum number of delegates – 16.

DURATION:

Half or one day.

CONTENT:

  • The two forms of ‘communication’
  • How communication can break down
  • Communication models that can assist conflict resolution
  • Behaviours you may encounter during different interactions
  • Warning and danger signs
  • Impact factors
  • The use of distance when dealing with ‘conflict’
  • The use of ‘reasonable force’ as it applies to conflict resolution
  • Different methods for dealing with possible conflict situations.

BENEFITS:

l Reduced risk of litigation

l Improved safety of staff

l Increased confidence of staff in dealing with aggression and violence

Additional information

This course is delivered in a highly interactive style from 3 trainers with many years relevant experience working in both the public private and voluntary sectors.

Conflict Resolution

£ 501-1000