Conflict Resolution
Training
In
Description
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Type
Training
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Level
Intermediate
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Aimed at
For companies
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Methodology
Inhouse
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Duration
Flexible
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Start date
Different dates available
This course aims on how to handle aggressive or challenging behaviour taking care to promote the core values of the service or organisation we are working for. Suitable for: This course has been specifically designed for healthcare professional who may face aggressive or challenging behaviour from patients or members of the public. Maximum number of delegates - 16.
Important information
Documents
- Conflict Resolution
Facilities
Location
Start date
Start date
Reviews
Subjects
- Conflict Resolution
- Communication Skills
Teachers and trainers (3)
Jackie Dolan
Trainer
Robbie Spencer
Trainer
Trish Sheppard
Trainer
Course programme
The aim of the syllabus is to equip members of staff with the skills to respond appropriately where their work may expose them to situations that could become volatile and confrontational and potentially resulting in abuse or violence.
WHO SHOULD ATTEND:
This course has been specifically designed for the health service. Maximum number of delegates – 16.
DURATION:
Half or one day.
CONTENT:
- The two forms of ‘communication’
- How communication can break down
- Communication models that can assist conflict resolution
- Behaviours you may encounter during different interactions
- Warning and danger signs
- Impact factors
- The use of distance when dealing with ‘conflict’
- The use of ‘reasonable force’ as it applies to conflict resolution
- Different methods for dealing with possible conflict situations.
BENEFITS:
l Reduced risk of litigation
l Improved safety of staff
l Increased confidence of staff in dealing with aggression and violence
Additional information
Conflict Resolution