Conflict resolution - getting along in the workplace - e-book
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
You will need to complete each section in the order shown, starting with this eBook. Each section will unlock once you have completed the previous. Remember to review the resources below (if any) as they often form part of the course and may be covered within the knowledge test.
PLEASE NOTE: To ensure you have the full functionality from the course, we ask you to ensure that your web browser is up to date and we recommend using Google Chrome to ensure you can access all of the features.
Facilities
Location
Start date
Start date
Reviews
Subjects
- Conflict
- Management
- Conflict Resolution
- Difficult People
- Techniques
- Development
- Analysis
- Strategies
- Quantitative
- DEALING
Course programme
Learning Outcomes
- What conflict is and how it can escalate.
- The types of conflict and the stages of conflict.
- The five most common conflict resolution styles and when to use them.
- How to increase positive information flow through non-verbal and verbal communication skills.
- Effective techniques for intervention strategies.
- Ways to manage conflicts to enhance productivity and performance
Conflict resolution - getting along in the workplace - e-book