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CONFLICT RESOLUTION – GETTING ALONG IN THE WORKPLACE – E-BOOK

Verrolyne Training Ltd

Course

Online

£ 9 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    Flexible

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.

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Subjects

  • Conflict
  • Conflict Resolution
  • Conflict Management
  • Common conflict
  • Resolution
  • Resolution styles
  • Information
  • Communication Skills
  • Intervention Strategies
  • Performance
  • Productivity

Course programme

LEARNING OUTCOMES
  • What conflict is and how it can escalate.
  • The types of conflict and the stages of conflict.
  • The five most common conflict resolution styles and when to use them.
  • How to increase positive information flow through non-verbal and verbal communication skills.
  • Effective techniques for intervention strategies.
  • Ways to manage conflicts to enhance productivity and performance.

However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.

This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome.

See related categories

CONFLICT RESOLUTION – GETTING ALONG IN THE WORKPLACE – E-BOOK

£ 9 VAT inc.

The best Other Education courses

See all

See all