Conflict Resolution Training
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Class hours
1h
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Duration
Flexible
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Start date
Different dates available
The Conflict Resolution Training course equips learners with the essential skills and techniques needed to manage, reduce, and resolve conflict effectively in professional and personal environments. Conflict is a natural part of human interaction, and when handled constructively, it can lead to improved communication, stronger relationships, and better outcomes.
This course explores the causes of conflict, different conflict styles, and practical strategies for managing disagreements calmly and professionally. Learners will develop skills in active listening, emotional awareness, negotiation, and problem-solving to address conflicts before they escalate. The course also covers workplace conflict scenarios, cultural sensitivity, and effective communication techniques to support positive interactions.
Suitable for individuals across all industries, Conflict Resolution Training helps learners build confidence in handling challenging situations, improving teamwork, and maintaining professional relationships. By completing this course, learners will enhance their communication skills, reduce stress associated with conflict, and contribute to healthier, more productive working environments.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
Understand the causes and types of conflict
Identify personal conflict management styles
Apply effective communication and listening techniques
Manage emotions during difficult conversations
Resolve disputes using structured problem-solving methods
Promote cooperation and mutual understanding
Reduce workplace tension and misunderstandings
The Conflict Resolution Training course is suitable for professionals at all levels who want to improve their ability to manage disagreements constructively. It is ideal for managers, team leaders, HR professionals, customer-facing staff, and anyone working in collaborative or high-pressure environments.
This course is also beneficial for individuals seeking personal development, improved communication skills, or greater confidence in handling challenging conversations. No previous experience in conflict management is required. The content is accessible and inclusive, making it suitable for learners from diverse professional backgrounds who wish to foster positive relationships and contribute to a respectful and productive workplace culture.
There are no formal entry requirements for this course. It is suitable for learners aged 16 and above. Good English language skills, basic numeracy, and general IT skills are recommended to engage fully with the online learning materials. The course is structured clearly and progressively, ensuring learners can easily understand and apply conflict resolution concepts in real-life situations.
Upon successful completion of the Conflict Resolution Training, you will qualify for a UK and internationally recognised professional certification. You may also choose to formalise your achievement by obtaining your PDF Certificate for £9 or a Hardcopy Certificate for £15.
This course offers flexible, self-paced learning, allowing learners to study at their own convenience. Expert-designed modules focus on practical, career-focused conflict resolution techniques relevant to modern workplaces.
Learners develop transferable skills that enhance communication, teamwork, and leadership capabilities. The course supports professional growth by strengthening emotional intelligence and problem-solving skills, which are highly valued across industries. Completing this training enhances a CV and helps learners contribute positively to organisational culture and performance.
Yes. The course is designed for learners with no prior conflict management training and introduces concepts clearly and progressively.
Strong conflict resolution skills improve communication, leadership, and teamwork, making you more effective and employable in any professional role.
The course is delivered entirely online through a self-paced platform, allowing learners to study anytime and from any location.
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This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 7 years
Subjects
- Conflict
- Conflict Management
- Managing Conflict
- Conflict Resolution
- Teamwork
Teachers and trainers (1)
One Education
Course Provider
Course programme
This course provides a comprehensive guide to **conflict management**, beginning with **understanding how conflicts arise** and the dynamics involved. Learners explore **dealing with emotions and decision-making during conflicts**, techniques for **stepping back to achieve better outcomes**, and **effective conflict resolution methods**. The course also covers **mediation strategies** and managing the **aftermath of conflicts**, equipping participants with practical skills to resolve disputes constructively and maintain positive relationships.
Course Curriculum
- Module 01: Understanding Conflict and How it Begins
- Module 02: Dealing with Emotions and Decisions During Conflict
- Module 03: Standing Back and Reaching Better Outcomes
- Module 04: Effective Conflict Resolution Methods
- Module 05: What to Look for in Mediation
- Module 06: Aftermath of a Conflict
Conflict Resolution Training