Conflict Resolution In The Workplace
Course
Online
Learn how to solve a conflict
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Type
Course
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Level
Beginner
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Methodology
Online
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Class hours
1h
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Duration
Flexible
Acudemy Training is publishing on emagister.co.uk the course in Conflict Resolution In The Workplace.
The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders' time is spent dealing with conflict. There are also the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.
The course covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up.
As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.
The duration of the course is of 45 minutes and it is also delivered in distance learning.
About this course
This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.
It is also open to any individual or team who wish to develop their understanding on this subject.
There are no entry requirements to take this course.
Recommended System Requirements:
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)"
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 8 years
Subjects
- Conflict
- Conflict Resolution
- Anti-harassment
- Harassment
- Conflict in workplace
- Workforce
- Communication Skills
- Resolving Conflict
- Conflict modes
- Assertiveness Training
- Positive outcomes
Course programme
This course explains what constitutes as conflict in the workplace, before moving on to looking at some of the most common causes and the effects this can have on the workforce.
Modules1: The Causes and Symptoms of Conflict at Work
2: Resolving Conflict
3: The Five Conflict Modes
4: Using The Modes
5: Assertiveness
6: Making Positive Outcomes
Overall Pass Mark: 70%
Conflict Resolution In The Workplace