CPD 52 for Dental Teams
Course
Inhouse
Description
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Type
Course
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Methodology
Inhouse
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Duration
1 Day
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Start date
Different dates available
Team CPD 52 offers a wide range of verifiable and core CPD programmes for Dental Teams. These one-hour distance learning CPD programmes are for the whole dental team. Each topic is crafted to meet continuous development needs. Training is ‘impact assessed’.
Facilities
Location
Start date
Start date
About this course
We will send you a course prospectus and call you to discuss how the course can meet your requirments.
Reviews
Subjects
- Dentistry
- Dentalcare
- Dental Health
- Dental Hygiene
- Dental Team
- Teamwork
- Professional Planning
- Team Development
- Plan Development
- Self assessment
- Anatomy and Physiology
- Information Governance
- Ethical Selling
- Audit Skills
- Radiation
- Radiological Protection
- Decontamination Procedures
- Dental Nurse
Course programme
Aims to:
- Plan development activity to meet regulatory and business needs
- Identify required continuous improvements in quality and patient care
- Plan practical measurable steps
Impact - members of the team will be able to:
- Team development investment s will lead to measurable outcomes
- CPD carried out will be in-line with GDC requirement
- Individuals will recognise their ongoing professional development
2 Team Communication Skills
Aims to:
- Show how messages are communicated
- Recognise barriers to communication
- Highlight the strengths and weaknesses of a range of communication channel
- Select the most effective communication methods
- Plan ways to manage communication barriers
- Understand the needs of the receiver of any given communication
3 Complaints Management
Aims to:
- Refresh knowledge of practice complaint handling policy and procedures
- Deal with complaints in line with published service standards
- Create and maintain reliable records as evidence of activities.
- Consider practical ways to ensure the lessons learnt contribute to service improvement
Impact- members of the team will be able to:
- Apply audits and self-assessment processes to assess the effectiveness of policy and procedure
- Determine team levels of involvement and referral pathways
- Involve each team member in a patient-first culture which responds to patient's needs
4 The Patient Experience
Aims to:
- Outline needs and expectations at each step of the patient journey
- Specify procedures to exceed expectations
- Identify ways to build procedures into day to day working routines
Impact:
- Agree working procedures for quality audit
- Work as a team toward the practice goals
- Develop existing customer care measures to ensure the best use of practice resources
5 Information Governance
Aims to:
- Provide an overview of information governance requirements
- Consider potential Information Governance implications
- Assess existing provision for securing information
Impact -members of the team will be able to:
- Put measures in place to store and dispose of patient records correctly
- Determine appropriate access to computer and paper based information systems
6 Mental Capacity
Aims to:
- Cultivate a team approach to MCA compliance
- Introduce the five principles of the Mental Capacity Act
- Build policy auditing and procedures
- Clarify record keeping requirements
Impact -members of the team will be able to:
- Understand the Mental Capacity Act (2005) in the context of dental care
- Identify practical ways to meet policy and procedure requirements
- Enhance the quality of patient care
7 Mentoring
Aims to:
- Provide an introduction to peer mentoring skills.
- Identify skills and techniques for mentoring success in the current professional climate.
Impact members of the team will be able to:
- Place learning into a team context
- Demonstrate practical applications for learning
- Cascade learning and best practice to new and junior team member
- Chart the individual, social and intellectual development and changes in attitudes and motivation.
8 Safeguarding Children and Vulnerable Adults
Aims to:
- Explore case studies to safeguard and promote child welfare
- Outline principles and processes for effective collaboration
- Identify the need to develop working relationships in the interest of children
Impact- members of the team will be able to:
- Delegates will be able to implement measures to ensure that actions and responses made within their workplace are in the best interests of children and comply with professional regulations.
9 Ethical Selling
Aims to:- Enable informed decision making
- Structure information
- Engage with patients
- Manage objections and negative responses
- Present a friendly, professional and confident telephone persona
- Build client relationships based on trust and respect
- Close sales to reach sales targets set by the company
10 Whole Team Audit Skills
Aims to:
- Introduce techniques to assess and evaluate practice polices and procedures
- Recognise policy development requirements
- Initiate Quality Circle activities
Impact- members of team will be able to:
- Policies and procedures contribute to the continuous development of patient care
- To recognise team roles in quality management
11 Consent to Care
Linked to GDC Standard 3- Consent
Aims to:
- Define practice policy for obtaining consent
- Specify measures required to ensure consent is freely given and informed
- Define ways to audit practice policy
Impact -members of the learning is that the team will be able to:
- Be fully aware of GDC definitions and requirements for consent
- Develop a practice consent check list
- Follow practice audit and review procedures
12 Radiation and Radiological Protection
Aims to:
- Outline legal requirements of radiation regulations IRR (ME) 2000
- Specify the role of dental nurses in radiological protection
- Introduce methods for monitoring and maintaining the quality of radiographs
Impact- members of team will be able to:
- Compare current compliance with best practice requirements
- Dental nurses can define their role in patient care in line with professional standards
- A process of continuous review and improvement will be followed
13 Teamwork for Decontamination Procedures
Aims to:
- Outline needs team roles for decontamination
- Specify leadership and management requirments
- Identify ways to build procedures into day to day working routines
Impact- members of team will be able to:
- Agree team responsibilities and training needs
- Work as a team toward the decontamination procedures
- Develop existing attention to detail culture for performing and recording decontamination activities
CPD 52 for Dental Teams