CPD 52 for Dental Teams

Aims to:

• Plan development activity to meet regulatory and business needs
• Identify required continuous improvements in quality and patient care
• Plan practical measurable steps

Impact - members of the team will be able to:

• Team development investment s will lead to measurable outcomes
• CPD carried out will be in-line with GDC requirement
• Individuals will recognise their ongoing professional development

2 Team Communication Skills

Aims to:

• Show how messages are communicated
• Recognise barriers to communication
• Highlight the strengths and weaknesses of a range of communication channel

• Select the most effective communication methods
• Plan ways to manage communication barriers
• Understand the needs of the receiver of any given communication

3 Complaints Management

Aims to:

• Refresh knowledge of practice complaint handling policy and procedures
• Deal with complaints in line with published service standards
• Create and maintain reliable records as evidence of activities.
• Consider practical ways to ensure the lessons learnt contribute to service improvement

Impact- members of the team will be able to:

• Apply audits and self-assessment processes to assess the effectiveness of policy and procedure
• Determine team levels of involvement and referral pathways
• Involve each team member in a patient-first culture which responds to patient's needs

4 The Patient Experience

Aims to:

• Outline needs and expectations at each step of the patient journey
• Specify procedures to exceed expectations
• Identify ways to build procedures into day to day working routines

Impact:

• Agree working procedures for quality audit
• Work as a team toward the practice goals
• Develop existing customer care measures to ensure the best use of practice resources

5 Information Governance

Aims to:

• Provide an overview of information governance requirements
• Consider potential Information Governance implications
• Assess existing provision for securing information

Impact -members of the team will be able to:

• Put measures in place to store and dispose of patient records correctly
• Determine appropriate access to computer and paper based information systems

6 Mental Capacity

Aims to:

• Cultivate a team approach to MCA compliance
• Introduce the five principles of the Mental Capacity Act
• Build policy auditing and procedures
• Clarify record keeping requirements

Impact -members of the team will be able to:

• Understand the Mental Capacity Act (2005) in the context of dental care
• Identify practical ways to meet policy and procedure requirements
• Enhance the quality of patient care

7 Mentoring

Aims to:

• Provide an introduction to peer mentoring skills.
• Identify skills and techniques for mentoring success in the current professional climate.

Impact members of the team will be able to:

• Place learning into a team context
• Demonstrate practical applications for learning
• Cascade learning and best practice to new and junior team member
• Chart the individual, social and intellectual development and changes in attitudes and motivation.

8 Safeguarding Children and Vulnerable Adults

Aims to:

• Explore case studies to safeguard and promote child welfare
• Outline principles and processes for effective collaboration
• Identify the need to develop working relationships in the interest of children

Impact- members of the team will be able to:

• Delegates will be able to implement measures to ensure that actions and responses made within their workplace are in the best interests of children and comply with professional regulations.

9 Ethical Selling

• Enable informed decision making
• Structure information
• Engage with patients
• Manage objections and negative responses

• Present a friendly, professional and confident telephone persona
• Build client relationships based on trust and respect
• Close sales to reach sales targets set by the company

10 Whole Team Audit Skills

Aims to:

• Introduce techniques to assess and evaluate practice polices and procedures
• Recognise policy development requirements
• Initiate Quality Circle activities

Impact- members of team will be able to:

• Policies and procedures contribute to the continuous development of patient care
• To recognise team roles in quality management

Linked to GDC Standard 3- Consent

Aims to:

• Define practice policy for obtaining consent
• Specify measures required to ensure consent is freely given and informed
• Define ways to audit practice policy

Impact -members of the learning is that the team will be able to:

• Be fully aware of GDC definitions and requirements for consent
• Develop a practice consent check list
• Follow practice audit and review procedures

Aims to:

• Outline legal requirements of radiation regulations IRR (ME) 2000
• Specify the role of dental nurses in radiological protection
• Introduce methods for monitoring and maintaining the quality of radiographs

Impact- members of team will be able to:

• Compare current compliance with best practice requirements
• Dental nurses can define their role in patient care in line with professional standards
• A process of continuous review and improvement will be followed

• Outline needs team roles for decontamination
• Specify leadership and management requirments
• Identify ways to build procedures into day to day working routines

Impact- members of team will be able to:

• Agree team responsibilities and training needs
• Work as a team toward the decontamination procedures
• Develop existing attention to detail culture for performing and recording decontamination activities