Crisis Management and Business Continuity
Short course
In Bedfordshire
Description
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Type
Short course
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Location
Bedfordshire
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Start date
September
The high profile aviation industry carries the risk of crisis from a range of events - an aircraft crash, severe weather disruption, staff disputes, major passenger issues, regulatory changes, political crises, sanctions, hijackings or less high profile issues. With the public an integral part of most commercial aviation operations, many crises instantly attract media attention and place a company’s reputation firmly in the spotlight. Airlines and airport operators must be able to respond to a crisis by activating an effective crisis management programme (a regulatory requirement for airlines and airport operators). If not, matters can rapidly spiral out of control. A poorly handled crisis can cause far more damage to an organisation’s reputation and ongoing business operations than is necessary. While managing specific crisis issues, the organisation also needs to ensure the rest of the business continues to operate with minimal disruption. Solid contingency planning and calm, decisive management is required, within an often turbulent environment. Our course addresses these parallel demands. This course provides a unique opportunity for delegates to learn from the knowledge and experience of a panel of aviation industry experts, as well as from the shared insights of fellow aviation and industry professionals. We will cover the key issues to be managed across different typical crisis situations. Key learning outcomes will include how to avoid the classic mistakes that negatively impact business operations and your company’s reputation, as well as exploring the key elements of a crisis management plan and the priorities in execution. This intensive course will provide delegates with the insight and cognitive awareness to effectively manage a crisis while simultaneously maintaining business continuity. A simulated scenario will be used to weave together the separate and collective elements.
Facilities
Location
Start date
Start date
Reviews
Subjects
- Business Continuity
- Business Operations
- Crisis Management
- Industry
- Aviation
- Media
- Aviation Training
Course programme
What you will learn
The course aims to provide an intense residential learning experience, enabling delegates to immerse themselves in a range of aviation crisis issues, sharing knowledge, experiences and insights with a high quality speaker line-up and fellow aviation professionals. Delegates will be able to:
- understand how a crisis can unfold and how to effectively manage the key issues and control events under pressure.
- learn how to maintain business continuity and protect a company’s reputation during a crisis.
- devise an effective crisis management plan, taking into consideration the requirements of initial, mid-term and long-term responses to crisis situations.
- propose and defend the implementation of a crisis management plan.
- learn how to engage and effectively communicate with the media in a crisis situation.
- experience a live crisis simulation exercise and apply the learning outcomes from the process back into your company.
- learn and experience the key differences between various legal regimes, and how the impact of litigation can vary – experience a live simulated legal exchange to highlight the differing interpretations of a hypothetical case under both the UK and US legal systems.
- critically evaluate past aviation crisis management examples.
Crisis Management and Business Continuity