Crisis Management and Effective Decision Making

Learning Objectives:
Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management.

Learn how to identify incidents and crises so you can cultivate and harness the potential successes of a crisis.
At the incident site learn how to avoid miss-management and so make a bad situation worse.
Learn how to generate ownership and responsibility by all stakeholders to ensure your organization responds efficiently and effectively.
Learn how to recognize and prioritize the issues that are most likely to affect corporate reputation during and after crisis.
Learn the fundamentals of organizing and managing Crisis or Emergency Control Centers.
Learn how to plan and manage multi agency exercises – and make them more rewarding and exciting.
Take away step by step guidance on how to validate plans, to improve staff ownership, to augment training programs and to raise awareness.
 Describe the steps in the decision making process.
 Identify the assumptions of the rational decision making model.
Define certainty, risk, and uncertainty as they relate to decision making.
Describe the actions of the bounded rational decision maker.
Identify the two types of decision problems and the two types of decisions that are used to solve them.
Define heuristics and explain how they affect the decision making process.
Identify four decision making styles .
Describe the advantages and disadvantages of group decisions.