Customer Care and Telephone Techniques

Allan Haddow Ltd

Short course

Inhouse

Price on request

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Description

  • Type

    Short course

  • Methodology

    Inhouse

  • Duration

    1 Day

To enable Vehicle Services Staff to deal effectively and efficiently with customers, both on the telephone and in face to face situations. Suitable for: Vehicle Services Staff

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Course programme

TBS/45
Objectives:
To enable Vehicle Services Staff to deal effectively and efficiently with customers, both on the telephone and in face to face situations
Content:
· How the customer sees you.
· Customer analysis.
· Your voice on the telephone.
· Effective communications.
· Promoting the benefits.
· Dealing with difficult people.
· Solving problems and handling complaints.
· Promoting the company.
· Practical role playing.

See related categories

Customer Care and Telephone Techniques

Price on request

The best Vehicle Mechanics courses

See all

See all