Appleby Heritage Centre

Customer Care - NVQ

Appleby Heritage Centre
In Appleby-In-Westmorland

Price on request
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Important information

Typology NVQ
Location Appleby-in-westmorland
  • NVQ
  • Appleby-in-westmorland
Description

To demonstrate that you are competent in performing a number of administrative tasks.
Suitable for: Anybody who is currently working in or considering employment in a customer service environment within an industry.

Important information

Government funding available

Facilities (1)
Where and when

Location

Starts

Appleby-In-Westmorland (Cumbria)
See map
Station Yard, CA16 6UL

Starts

On request

To take into account

· Requirements

There are no formal entry requirements and our staff can help you decide which course is most suitable for your needs. Each unit is assessed separately so that unit certificates can be awarded where and if necessary.

Questions & Answers

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We will only publish your name and question

Teachers and trainers (1)

Mrs Rachel Swinscoe
Mrs Rachel Swinscoe
Course Tutor

Course programme

Course Outline:

This course is aimed at anybody who is currently working in or considering employment in a customer service environment within an industry. Examples could be the travel industry, leisure industry or reception work.

The Level 2 qualification is suitable for you if, as part of your job role you:

  • Need to communicate clearly and confidently
  • Can work with others to solve problems and support customer service improvements
  • Have a developing knowledge of your organisation and its products and services

Course Content:

The NVQ is made up of a number of units that will enable you to demonstrate that you are competent in performing a number of administrative tasks.

Some of these units are mandatory, while others are optional to allow you to look at an area of work that is of particular interest to you.

We can offer an NVQ in Customer Service at Levels 1, 2 and 3 depending upon the kind of work you are currently involved with and the level of experience you have.

Other Qualifications:

Students are encouraged to take other qualifications alongside which will help them to realise their own goals.


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