Customer Excellence for Finance Staff - Virtual Training
Short course
Online
Description
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Type
Short course
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Level
Intermediate
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence.
Facilities
Location
Start date
Start date
About this course
A greater understanding of the customers needs and how they rate customer excellence
Understand why customers complain especially when there is a financial implication and how to put things right
A greater understanding of the basic financial acts that govern what we do
How to measure and track customer excellence
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Finance
- Staff
- Customer
- Excellence
- Coffee
- Financial
- Complain
- Customers
- Summary
- Objectives
Course programme
09:30 - 09:45 Coffee & Course Objectives
09:45 - 10:30 Customer Excellence
(What does it mean to you? Why should we bother? The good v the bad)
10:30 - 11:00 Benefits of Delivering Customer Excellence
11:00 - 11:15 Coffee break
11:15 - 12:00 Know your Customers
12:00 - 12:45 Developing Customer Excellence
(Customer expectations, service evaluation)
12:45 - 13:45 Lunch break
13:45 - 14:45 Customer Complaints
(Why customers complain, dealing with difficult customers, benefits of complaints)
14:45 - 15:30 Act Upon It!
(Understanding some of the financial acts that govern what we do)
15:30 - 15:45 Coffee Break
15.45 - 16:30 Have we got it right?
16:30 - 16:45 Summary & Action Plans Agreed
Customer Excellence for Finance Staff - Virtual Training