Description
PTP established in 1991 supplies 1 and 2-day management, sales and customer care courses in over 50 UK locations as well as on-site. We ave scheduled over 5000 course dates for 2011 from Aberdeen to Exeter
PTP established in 1991 supplies 1 and 2-day management, sales and customer care courses in over 50 UK locations as well as on-site. We ave scheduled over 5000 course dates for 2011 from Aberdeen to Exeter
...so they may select what works best for them (NB, no alcohol will be served!) "Anticipate signs of stress in yourself and others Pre-empt mental... More
...so they may select what works best for them (NB, no alcohol will be served!) "Anticipate signs of stress in yourself and others Pre-empt mental... More
...model of motivation applies to the leisure industry Emotional intelligence and NLP. How the best managers use positive thinking Solutions to on how... Learn about: Motivational management, Motivational management, Tourism and Hospitality Industry... More
...model of motivation applies to the leisure industry Emotional intelligence and NLP. How the best managers use positive thinking Solutions to on how... Learn about: Motivational management, Motivational management, Tourism and Hospitality Industry... More
...This Train the Trainer course has been designed to empower managers to assist and guide their team to their stated targets and beyond. Training... Learn about: Task Analysis, Visual Aids, Training process... More
...This Train the Trainer course has been designed to empower managers to assist and guide their team to their stated targets and beyond. Training... Learn about: Task Analysis, Visual Aids, Training process... More
...15:00 Health & Safety quiz 15:00 - 15:15 Tea 15:15 - 16:30 Being an Effective Communicator as well as Administrator (identifying key skills/listening... More
...15:00 Health & Safety quiz 15:00 - 15:15 Tea 15:15 - 16:30 Being an Effective Communicator as well as Administrator (identifying key skills/listening... More
...13.30 Lunch 13.30 - 14.00 Know How They See You: What image do your joint venture partners have of your culture? How does this help/hinder effective teamwork?... Learn about: Team Training, Communication Training... More
...13.30 Lunch 13.30 - 14.00 Know How They See You: What image do your joint venture partners have of your culture? How does this help/hinder effective teamwork?... Learn about: Team Training, Communication Training... More
...Training Experience (Participants practice) 15:30 - 16:30 Other Training Experiences: Coaching and Mentoring (Consider training and learning methods... More
...Training Experience (Participants practice) 15:30 - 16:30 Other Training Experiences: Coaching and Mentoring (Consider training and learning methods... More
...so they may select what works best for them (NB, no alcohol will be served!) Anticipate signs of stress in yourself and others Pre-empt mental... Learn about: Stress Busters, Busy Schedule, Busy Schedule... More
...so they may select what works best for them (NB, no alcohol will be served!) Anticipate signs of stress in yourself and others Pre-empt mental... Learn about: Stress Busters, Busy Schedule, Busy Schedule... More
...Psychologists agree that well over 70% of communication occurs non-verbally. Excellent communicators know this and enhance their abilities by using... Learn about: Positive & negative vocals, Positive & negative vocals, Communication areas... More
...Psychologists agree that well over 70% of communication occurs non-verbally. Excellent communicators know this and enhance their abilities by using... Learn about: Positive & negative vocals, Positive & negative vocals, Communication areas... More
...way of developing both skills and particularly a positive attitude towards work. Successful coaches and mentors recognise their role requires high levels... Learn about: Strategic tool, Avoid talking, Coaching and Mentoring... More
...way of developing both skills and particularly a positive attitude towards work. Successful coaches and mentors recognise their role requires high levels... Learn about: Strategic tool, Avoid talking, Coaching and Mentoring... More
...Assertiveness & Building Personal Confidence - Timetable 09.30 - 09.45 Coffee and Course Objectives 09:45 - 10:00 Defining Assertiveness... Learn about: Business management, Business Success, Performance Management... More
...Assertiveness & Building Personal Confidence - Timetable 09.30 - 09.45 Coffee and Course Objectives 09:45 - 10:00 Defining Assertiveness... Learn about: Business management, Business Success, Performance Management... More
...difficulty that digital meetings create ⢠learn new skills to take forward into the future for use in more normal circumstances Handling Individual Redundancy... Learn about: Handling Individual Redundancy Consultations Professionally, Employment Law, Consultations Professionally... More
...difficulty that digital meetings create ⢠learn new skills to take forward into the future for use in more normal circumstances Handling Individual Redundancy... Learn about: Handling Individual Redundancy Consultations Professionally, Employment Law, Consultations Professionally... More
...Learning names quickly - exercise Tips and techniques to improve memory - exercise 12:00 - 12:45 Using mind-maps - exercise Discovering your preferred sensory styles... Learn about: Improve memory, Brain learns, Ability to Learn... More
...Learning names quickly - exercise Tips and techniques to improve memory - exercise 12:00 - 12:45 Using mind-maps - exercise Discovering your preferred sensory styles... Learn about: Improve memory, Brain learns, Ability to Learn... More
...to prepare to be one of their colleagues customers i.e. identify difficult questions and areas where the competition may be stronger.) Day 2 09:30... Learn about: Sales Training... More
...to prepare to be one of their colleagues customers i.e. identify difficult questions and areas where the competition may be stronger.) Day 2 09:30... Learn about: Sales Training... More
...utilise this to your customers delight. How to develop an awareness of competitors and how to use this to improve your own service. Developing advanced communication skills... Learn about: Customer Retention Strategy, Customer Manager, Customer Relationship Management... More
...utilise this to your customers delight. How to develop an awareness of competitors and how to use this to improve your own service. Developing advanced communication skills... Learn about: Customer Retention Strategy, Customer Manager, Customer Relationship Management... More
...and getting instant feedback from the trainer. To increase confidence in taking all incoming calls Understand the importance of customer care in a sales... Learn about: Incoming Calls, Customer Care, Excellent Customer Care... More
...and getting instant feedback from the trainer. To increase confidence in taking all incoming calls Understand the importance of customer care in a sales... Learn about: Incoming Calls, Customer Care, Excellent Customer Care... More
How do you get the CUM LAUDE seal?
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 10 years