Customer Service Diploma Level 3 QCF
A Level
In Sketty
Description
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Type
A Level
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Location
Sketty (Wales)
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Start date
Different dates available
Course Overview:
This qualification is aimed at candidates who will be delivering and managing service and will be accountable in their area of practice. Candidates will be working without direct supervision or on their own, such as in a commercial Customer Service environment.
This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those who:
Can influence what happens in work
Use the organisation’s rules and systems flexibly to deliver good service
Question the way things are done and suggest improvements
Have good communication skills and a wide range of knowledge of what to do, who to see and where to go to get things done for the customer
This NVQ can build on your experience and improve your personal development thereby enabling you to perform more effectively and increase your chances of promotion.
Upon successful completion of the course, students will be able to:
Demonstrate understanding of customer service
Champion customer service
Improve customer relationships
Monitor and solve customer service problems
Develop personal performance through delivery of customer service
Facilities
Location
Start date
Start date
About this course
Progression Opportunities:
We offer a range of qualifications which candidates who have successfully completed this course may be interested in undertaking to develop their learning further, including Business and Administration, Advice and Guidance, Retail and Management.
Reviews
Subjects
- Customer Service
Course programme
Course Delivery:
This is a competence based qualification which is assessed at work or in a simulated workplace. Your assessor will advise you on the most appropriate method of assessment e.g. assessor observation, work product documents, case study etc for each unit so that you build up a portfolio of evidence to meet the standards required by the awarding body.
Additional information
Customer Service Diploma Level 3 QCF