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Customer Service NVQ 2 Certificate

NVQ

In Bridgwater ()

Price on request

Description

  • Type

    NVQ

This is for people working in a customer service sector. It is intended for individuals whose job role involves dealing with customers. You will be contributing to deliver a service to a wide range of customers within your organisation.

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Subjects

  • IT
  • Customer Service

Course programme

The NVQ is related directly to your job role and helps you to reflect on your performance at work and review your working practices. It provides a personal development opportunity and enhances efficiency within your organisation. Candidates must achieve a minimum of 28 credits. Completion of the mandatory units will provide 8 credits. The remainder will be achieved by completing a selection of optional units (depending on credit value and rules of combination). Your Assessor will guide you on the selection of appropriate units. Mandatory Units: Communicate using customer service language Follow the rules to deliver customer service Optional Units: The optional units cover a wide variety of roles within Customer service including, communicate effectively with customer, face to face or by telephone, promote additional products or services to customers, process customers information, go the extra mile for a customer, deal with customers using a bespoke software. Your Assessor will help you to identify the most appropriate units for your individual role.

Customer Service NVQ 2 Certificate

Price on request