NVQ level 2 customer care
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Abroad
- NVQ
- Distance Learning
- 6 Months
... in a customer service environment. your role is to provide service to customers... Learn about: Customer Care, Customer Service, Customer Relationship Management... More
- NVQ
- Leicester
... in total. 2 Mandatory units Prepare yourself to deliver good customer service Provide customer service within the rules Plus 5 optional units from a choice... Learn about: Relationship Marketing, Customer Service, Customer Retention... More
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Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly.
Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.ā | ā see all -
Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners. Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
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Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention. We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
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- NVQ
- Horncastleand 2 other venues
- On Site, Lincolnshire <
- 6 Months
... who provide and participate in delivering customer service whether internally or externally or both in their job role. This NVQ is ideal for those people whose customer service role calls for well-developed behavioural competence but whose scope for bringing about change and independent decision-making... Learn about: Customer Care, Customer Service Skills... More
- NVQ
- Appleby-in-Westmorland
...To demonstrate that you are competent in performing a number of administrative tasks. Suitable for: Anybody who is currently working in or considering employment in a customer service environment within an industry... Learn about: Customer Care... More
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Suitable for: Those who work in customer facing... Learn about: Customer Service Skills, Effective Communication, Customer Service... More
- NVQ
- Inhouse
...Learn how to improve your communications with customers, ensuring you always make a good impression in your dealings... Learn about: Customer Service, Customer Care... More
- NVQ
- Blended
...Customer Service NVQ Level 2 Assessment is based on what they know and can do. Candidates will be asked to show that they are competent by providing... Learn about: Customer Care, Customer Service... More
- NVQ
- Inhouse
- 24 Weeks
...This course covers a series of assessments, training sessions, portfolios and observations related to Customer Service... Learn about: Customer Care, Customer Relationship Management, Customer Service... More
- NVQ
- Blended in Doncaster
- 6 Months
...The benefits of OSAT (onsite assessment and training) for experienced workers to achieve an NVQ Level 2. Minimal disruption to their work. The company's existing administration and archive systems are used to produce evidence of the candidates work experience. Employees are more comfortable... Learn about: Customer Care, Customer Service... More
- NVQ
- Rusper
... be external or internal customers... Learn about: Customer Care, Customer Service Skills... More
- NVQ
- Online
...The Customer Service NVQ Level 2 is designed to teach people how to offer the best service possible to their customers... Learn about: Customer Service Skills, Customer Care... More
- NVQ
- Inhouse
... with others to solve problems and support customer service improvements and anyone who works in a customer-facing role or who has to speak to customers on behalf of your company... Learn about: Customer Care, Customer Service Skills... More
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A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
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- NVQ
- (On Site)
- 6 Months
... for: Suitable for all - This qualification provides individuals with an opportunity to get the skills and knowledge needed for a career in customer service or any job which involves dealing with customers. The six units encompass a broad range of competencies from the customer service sector. This... Learn about: Customer Care, Customer Service Skills... More
- NVQ
- Inhouse
... in customer service and who need to deal with customers and undertake customer service related activities on a day to day basis. The programme is ideal for those who are seeking a formal qualification to enhance career prospects or for those who wish to progress further following completion of the Customer... Learn about: Customer Care, Customer Service Skills... More
- NVQ
- (Twickenham)
- 12 Months
... is provided to customers... Learn about: Customer Service, Customer Care... More
- NVQ
- Coalville
- 12 Months
...Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme. To achieve the full award, you... Learn about: Negotiation Skills, Customer Care, Customer Service Skills... More
- NVQ
- Herne Bay
...To develop good customer service and supporting skills. Suitable for: Carer who is new to the Care Sector... Learn about: Customer Service... More
- NVQ
- Inhouse
...To improve the effectiveness of your organisation by recognising a candidate's skills gaps and then tailoring a programme to fill any gaps with quality training. Suitable for: Employees, self-employed and volunteers, anybody with a customer-facing... Learn about: Customer Care, Customer Service... More
- NVQ
- Kent
- 9 Months
...MTB. 16-18. Developing the essential skills and knowledge required to work within the customer service industry, this course is ideal for those students who deliver or support customer service in their organisation. Training will take place in the workplace at a suitable time arranged... Learn about: Customer Service, Customer Care, Sales Techniques... More
- NVQ
- Southampton
...This programme is intended for those working to satisfy customers' requirements. This can be in any work area and can include both internal and external customers. E.g. Beauty Therapist, Waiter, Care Assistant, Contact Centre Operator, Receptionist... Learn about: Sales Techniques, Retail Sales, Customer Care... More
