Customer ServIce NVQ Level 1 with Home Study

1. HOME STUDY
2. YOUR WORK BOOK WILL BE EMAILED TO YOU SO YOU CAN PRINT OFF, WE CAN PRINT AND POST TO YOU BUT THERE WILL BE A £10 CHARGE
3. Communicate using customer service language
4. Follow the rules to deliver customer service
5. Maintain a positive and customer-friendly attitude
6. Deal with customers face to face
7. Deal with incoming telephone calls from customers
8. Make telephone calls to customers
9. Adapt your behaviour to give a good customer service impression
10. Communicate effectively with customers
11. Give customers a positive impression of yourself and your organisation.
12. Promote additional services or products to customers
13. Process information about customers
14. Live up to the customer service promise
15. Make customer service personal
16. Do your job in a customer friendly way
17. Deliver reliable customer service
18. Deliver customer service on your customer’s premises

All our courses carry CPD points.

Once you have completed the course successfully, you will receive an accredited certificate, allowing you to gain insurance and start up your new business. This course is accredited by the following organisations:

• BABTAC (British Association of Beauty Therapists & Cosmetology)
• Professional Beauty Direct
• Guild of Holistic Therapists
• Guild of Beauty Therapists
• Guild of Nail Technicians
• ABT (Associated Beauty Therapists)
• NVQ
• VRQ
• City & Guilds
• Salon Gold