Customer Service NVQ Level 2 with Home Study
NVQ
In Gloucester
Description
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Type
NVQ Level 2
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Location
Gloucester
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Start date
Different dates available
VTCT NVQ Level 2 customer service, HOME STUD. Ask for more information through Emagister's website and don't miss the chance of further developing your career!
Facilities
Location
Start date
Start date
Reviews
Subjects
- IT
- Customer Service
- Beauty
Course programme
- HOME STUDY
- YOUR WORK BOOK WILL BE EMAILED TO YOU SO YOU CAN PRINT OFF, WE CAN PRINT AND POST TO YOU BUT THERE WILL BE A £10 CHARGE
- Communicate using customer service language
- Follow the rules to deliver customer service
- Maintain a positive and customer-friendly attitude
- Deal with customers face to face
- Deal with incoming telephone calls from customers
- Make telephone calls to customers
- Deal with customers in writing or electronically
- Use customer service as a competitive tool
- Organise the promotion of additional services or products to customers
- Build a customer service knowledge set
- Adapt your behaviour to give a good customer service impression
- Recognise diversity when delivering customer service
- Deal with customers across a language divide
- Use questioning techniques when delivering customer service
- Deal with customers using bespoke software
- Deliver customer service to difficult customers
- Monitor and solve customer service problems
Accreditation
All our courses carry CPD points.
Once you have completed the course successfully, you will receive an accredited certificate, allowing you to gain insurance and start up your new business. This course is accredited by the following organisations:
- BABTAC (British Association of Beauty Therapists & Cosmetology)
- Professional Beauty Direct
- Guild of Holistic Therapists
- Guild of Beauty Therapists
- Guild of Nail Technicians
- ABT (Associated Beauty Therapists)
- NVQ
- VRQ
- City & Guilds
- Salon Gold
Customer Service NVQ Level 2 with Home Study