Customer Service - QCF Level 2 Diploma

A Level

In Rhos-On-Sea

Price on request

Description

  • Type

    A Level

  • Location

    Rhos-on-sea (Wales)

  • Start date

    Different dates available

If you work in a Customer focus role, have good interpersonal skills and strive to deliver the best possible service, even in difficult and complex situations and are constantly looking to improve your performance to enable the organisation to maintain its competitive edge, then this is the course for you. An individual learning plan will be drawn up with you and your manager and an assessor will visit you regularly in the work place. You will build a portfolio of evidence to show how you met the National Standards in your day to day work, and that you are aware of relevant legislation. You will provide your assessor with evidence of work situations you have dealt with. This can include: Workbooks and NVQ’s will be marked by a workplace assessor and moderated by the internal verifier. Essential Skills will consist of portfolio building and observations There are excellent opportunities to progress to a higher qualification such as OCR Diploma in Customer Service - QCF Level 3.

Facilities

Location

Start date

Rhos-On-Sea (Conwy)
See map
Llandudno Road, LL28 4HZ

Start date

Different dates availableEnrolment now open

About this course

Employment in a Customer Service role

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Reviews

Subjects

  • Customer Service
  • Assessor

Course programme

Delivery:

An individual learning plan will be drawn up with you and your manager and an assessor will visit you regularly in the work place. You will build a portfolio of evidence to show how you met the National Standards in your day to day work, and that you are aware of relevant legislation.

Assessment:

You will provide your assessor with evidence of work situations you have dealt with. This can include:

  • Case Studies
  • Questions and Answers
  • Discussions
  • E-mails or letters to support your written evidence
  • Witness Testimonies from your colleagues or line manager

Workbooks and NVQ’s will be marked by a workplace assessor and moderated by the internal verifier.

Essential Skills will consist of portfolio building and observations


 

Customer Service - QCF Level 2 Diploma

Price on request