R T Resources Ltd

Customer Service SVQs

R T Resources Ltd
In Ayr

Price on request
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Important information

Typology NVQ
Location Ayr (Scotland)
  • NVQ
  • Ayr (Scotland)
Description


Suitable for: The Customer Service SVQ has been developed specifically for staff who deal directly with customers on. a day to day basis and covers such topics as deliver reliable customer service, resolve customer service. problems, develop customer relationships and other relevant areas of customer care.

Important information

Government funding available

Facilities (1)
Where and when

Location

Starts

Ayr (South Ayrshire)
See map
16 - 20 Crown St, KA8 8BY

Starts

On request

Questions & Answers

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What you'll learn on the course

Staff
Skills and Training
Customer Care
Customer Service

Course programme

Customers are the lifeblood of any business. No customers – quite simply means no business!

Building up a strong and loyal customer base takes time and hard work and it is vital not just to keep your existing customers but also to focus on current developments to enhance services to both present and future customers.

R T Resources Ltd in conjunction with the Awarding Body, Scottish Qualification Authority (SQA) can
offer the Customer Service SVQ at Levels 2 and 3.

The Customer Service SVQ has been developed specifically for staff who deal directly with customers on
a day to day basis and covers such topics as deliver reliable customer service, resolve customer service
problems, develop customer relationships and other relevant areas of customer care. Most importantly,
this SVQ is achieved in the workplace and is based on the ongoing assessment of skills.


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