Customer Service SVQs
NVQ
In Ayr
Description
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Type
NVQ
-
Location
Ayr (Scotland)
Suitable for: The Customer Service SVQ has been developed specifically for staff who deal directly with customers on. a day to day basis and covers such topics as deliver reliable customer service, resolve customer service. problems, develop customer relationships and other relevant areas of customer care.
Important information
Government funding available
Facilities
Location
Start date
Start date
Reviews
Subjects
- Staff
- Skills and Training
- Customer Care
- Customer Service
Course programme
Customers are the lifeblood of any business. No customers – quite simply means no business!
Building up a strong and loyal customer base takes time and hard work and it is vital not just to keep your existing customers but also to focus on current developments to enhance services to both present and future customers.
R T Resources Ltd in conjunction with the Awarding Body, Scottish Qualification Authority (SQA) can
offer the Customer Service SVQ at Levels 2 and 3.
The Customer Service SVQ has been developed specifically for staff who deal directly with customers on
a day to day basis and covers such topics as deliver reliable customer service, resolve customer service
problems, develop customer relationships and other relevant areas of customer care. Most importantly,
this SVQ is achieved in the workplace and is based on the ongoing assessment of skills.
Customer Service SVQs