NVQ Customer Care

...Studying this course will give you an over view of customer service in a business environment alongside other business-related career subjects like finance, business structure and conflict management... Learn about: Customer Care, Customer Service, Functional skills...

...The customer service element will cover areas such as; Professional behaviour in a customer service environment Working in customer service... Learn about: Customer Care, Customer Service...

...Suitable for: Those who work in customer facing... Learn about: Effective Communication, Verbal Communication, Customer Service Skills...

...Course Content This course assesses the following units: Unit 1: Customer Service and Legislation Understand what customer service is and how to... Learn about: Customer Retention, Customer Care, Customer Service Skills...

...This qualification will help you prepare for working within a customer service environment This include delivery of effective customer service and supporting the customer service environment... Learn about: Customer Care, Customer Service Skills, Service sector...

... and safety in ICT and Contact Centres Develop Personal and organisational effectiveness Contact Centre systems and technology Customer care Interpersonal... Learn about: Call Centre, Customer Service Skills, Customer Care...

...Suitable for: This course is suitable for those over the age of 16 who are employed in the relevant sector and provide customer service at varying levels... Learn about: Customer Care, Verbal Communication, Customer Service...

...You will be entering a vibrant and customer-orientated industry offering many varied and exciting career pathways. This full -time course is for ambitious students with a desire to pursue a career in supervision, management, events or run their own hospitality business. Year One (Subsidiary Diploma... Learn about: Professional development, European food, Financial Control...

... and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal... Learn about: Customer Service, Customer Relationship Management, Key Account Management...

... the Hospitality Industry. Students will be trained in: safety. Hygiene and security. customer care. effective teamwork. cash handling. preparation of service areas. practical service of food and drink for a variety of service styles (counter service). table service. buffet service... Learn about: Food Handling, Food Hygiene, Food Service...

...Suitable for: The Customer Service SVQ has been developed specifically for staff who deal directly with customers on. a day to day basis and covers such topics as deliver reliable customer service, resolve customer service. problems, develop customer relationships and other relevant areas... Learn about: Skills and Training, Customer Care, Customer Service...

.... This course covers the most important areas of wine production, service and customer care to give you the skills needed to make the most out of your wine list... Learn about: Customer Care...

... and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal... Learn about: Customer Retention, Customer Care, Team Leader...

...Approximate Study Time: 80 Hours (Self Study) Buy Now More Info This course is designed for people seeking to understand and apply good practice in promoting effective customer relations. On successful completion of this course students will receive an accredited Level 2 Certificate of Achievement... Learn about: Telephone Skills, Quality Training, Skills and Training...

...Delivering excellent customer service in a global marketplace is essential for any business. Many short courses will provide theoretical knowledge of customer service models, but the NVQ Level 3 Diploma in Customer Service gives students real-life, practical knowledge which can be applied... Learn about: Customer satisfaction, Customer Care, Social Media...

... to give you a basic understanding of catering and food service with applied knowledge and skills. You will be introduced to basic cookery and customer care skills with the opportunity to develop good working practices. You will work in the College’s well equipped kitchens and the College Brasserie... Learn about: Customer Care, Food safety...

...-winning Restaurant at Birmingham College of Food and cocktail bar, you will develop a combination of soft and technical skills that will enable you to deliver outstanding customer care. With the hospitality and events industry ready to bounce back from a challenging period, not to mention the upcoming... Learn about: Table Theatre, Restaurant Skills, Customer Care...

...Unit Four –Concluding the Client Assignment and Obtaining Client Sign-Off The following topics are covered: Recording progress; Negotiating revisions to the programme... Learn about: Communication Skills, Customer Care, Negotiation Skills...

... knowledge and supervising events, the course will prepare you to lead a hospitality team effectively and deliver an excellent customer dining experience. To put your skills into practice, you will lead students on our Level 2 course in service delivery within our award-winning Restaurant at Birmingham... Learn about: Food Beverage Service, Restaurant Skills, Introduction to Bar and Mixology...

... plan. Unit Nine – Customer Care an Introduction This Unit contains the following topics: What is Customer Care?; Defining Customer Care; Characteristics... Learn about: IT Management, Conflict Management, Skills and Training...