NVQ Customer Care
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...To demonstrate that you are competent in performing a number of administrative tasks. Suitable for: Anybody who is currently working in or considering employment in a customer service environment within an industry... Learn about: Customer Care... More
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... in a customer service environment. your role is to provide service to customers... Learn about: Customer Care, Customer Relationship Management, Customer Service... More
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... who provide and participate in delivering customer service whether internally or externally or both in their job role. This NVQ is ideal for those people whose customer service role calls for well-developed behavioural competence but whose scope for bringing about change and independent decision-making... Learn about: Customer Service Skills, Customer Care... More
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Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly.
Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.← | → see all -
Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners. Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
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Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention. We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
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£225
...Course Content This course assesses the following units: Unit 1: Customer Service and Legislation Understand what customer service is and how to... Learn about: Customer Service, Customer Care, Customer Retention... More
£895
VAT exempt
...Suitable for: This course is suitable for those over the age of 16 who are employed in the relevant sector and provide customer service at varying levels... Learn about: Customer Service, Verbal Communication, Customer Care... More
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...All roles that include customer service responsibilities and takes into account both internal and external customers. Suitable for: All sectors whether, private, public or voluntary... Learn about: Customer Service, Customer Care, Customer Relationship Management... More
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...Customer Service NVQ (National Vocational Qualifications) Level 2 Van Hee currently provides training and assessment to achieve National Vocational... Learn about: Customer Service, Customer Care... More
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...To improve customer service abilities. Suitable for: If you are employed, where customer service is part of your work then this course may be for you. While you do not have to be in a ´customer service´ role, you should be committed to offering the best service to your customers... Learn about: Customer Care, Customer Service... More
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...To contribute to the skills, knowledge and overall performance of the industry's workforce. Suitable for: Those working in a senior customer interface role and with the responsibility for decision. making and supervising others... Learn about: Customer Service Skills, Customer Care... More
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...Please note that enrolment on this course will not start before April 2010 Furthermore, individual NVQ can only be run in Essex, Suffolk, and Norfolk. To achieve an NVQ level 2 in Customer Service... Learn about: Customer Relationship Management, Customer Service, Customer Care... More
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...Learn how to improve your communications with customers, ensuring you always make a good impression in your dealings... Learn about: Customer Service, Customer Care... More
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...Customer Service NVQ Level 2 Assessment is based on what they know and can do. Candidates will be asked to show that they are competent by providing... Learn about: Customer Care, Customer Service... More
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... for: Suitable for all - This qualification provides individuals with an opportunity to get the skills and knowledge needed for a career in customer service or any job which involves dealing with customers. The six units encompass a broad range of competencies from the customer service sector. This... Learn about: Customer Service Skills, Customer Care... More
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A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
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£1,250
+ VAT
...This course covers a series of assessments, training sessions, portfolios and observations related to Customer Service... Learn about: Customer Relationship Management, Customer Service, Customer Care... More
£695
VAT exempt
...Suitable for: Those who work in customer facing... Learn about: Verbal Communication, Effective Communication, Customer Service Skills... More
Free
...The customer service element will cover areas such as; Professional behaviour in a customer service environment Working in customer service... Learn about: Customer Service, Customer Care... More
£850
+ VAT
... with others to solve problems and support customer service improvements and anyone who works in a customer-facing role or who has to speak to customers on behalf of your company... Learn about: Customer Care, Customer Service Skills... More
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... who are seeking a formal qualification to enhance career prospects. Is most suited to those who are already working in a customer service role with employer support for learning development and assessment... Learn about: Customer Care, Customer Service Skills... More
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... be external or internal customers... Learn about: Customer Care, Customer Service Skills... More
Free
...The Customer Service NVQ Level 2 is designed to teach people how to offer the best service possible to their customers... Learn about: Customer Service Skills, Customer Care... More
