I'd like a word with you

Course

Distance

£ 1,299 + VAT

Description

  • Typology

    Course

  • Methodology

    Distance Learning

Description

To show managers how to maintain the long-term performance of their people by applying necessary discipline.

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Course programme

The aim
To show managers how to maintain the long-term performance of their people by applying necessary discipline.


About the programme
This programme shows managers and team leaders just how badly a discipline interview can be handled by introducing three managerial styles that need improvement.
Ethelred the Unready treats the discipline interview as a ritual rebuke and is completely unprepared. He has to learn how to identify the gap between the individual's performance and the required standard.
Ivan the Terrible fails to ask questions or listen to explanations. He discovers that he must use these skills to uncover the true reasons for the individual's lack of performance.
Gillian the Silent is expecting a battle of wills and fears she'll lose. She learns that she must work out an agreeable plan to bring someone's performance up to the expected standard.
By analysing the wrong way to interview, these engaging and amusing scenarios then show how the right skills can keep staff motivated and working towards the same goals. Each scenario shows how conflict can be avoided and a potential 'problem' employee turned into a valuable team performer. Most suited to first-line managers and team leaders, this programme explores essential interviewing skills and is ideal for introducing role-plays.


The key outcomes
-Learn to discipline in a positive and productive way
-Enhance staff motivation and improve team performance


Programme includes:
DVD(28 mins)
Course leader's guide
Delegate worksheets on disc
Powerpoint slides/OHPs on disc
Self-study workbook on disc


Information:
A Video Arts production featuring Hugh Laurie, Paul Merton, Dawn French, Jesse Birdsall and Helen Baxendale. Release date: 1996

Learning-chapters
  • The discipline interview to improve performance
  • Establishing the gap
  • Exploring reasons for the gap
  • Eliminating the gap
  • Summary

I'd like a word with you

£ 1,299 + VAT