39
100%
Reviews
Centre rating
Recommended
Have you studied here?
Core Customer Service and Communication Skills Training
Training & Quality Manager
What I would highlight:
Dancing lion have worked with us for a number of years across many parts of our business. They have delivered some excellent training modules developed specifically for us, on a range of subjects including a programme we called 'Face2Face' - Customer Service Skills for our 200 strong technician workforce here in GB. Further sessions with our Senior Technicians, National Call Centre staff, Procurement teams & logistics personnel based at our Operations Centre in Milton Keynes has led to some successful development for both individuals & team based skills in all these areas. Many thanks dancing lion training team! I look forward to working with you again in the new year.
What could be improved:
No negative aspects.
Course taken:
May 2016
Would you recommend this course?:
Yes
Managing Change Training
Training Manager
What I would highlight:
Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
What could be improved:
Nothing.
Course taken:
May 2016
Would you recommend this course?:
Yes
Operational Management Training
Operations manager
What I would highlight:
The Trainer was outstanding – the best I have ever experienced.
What could be improved:
Everything OK.
Course taken:
May 2016
Would you recommend this course?:
Yes
Culture Change Training
Anonymous
What I would highlight:
A good combination of group work and practical.
What could be improved:
Nothing.
Course taken:
March 2016
Would you recommend this course?:
Yes
Advanced Customer Service and Communication Skills Training
Customer Service Manager
What I would highlight:
The content was tailored to our needs and hit the spot”
What could be improved:
Nothing bad.
Course taken:
March 2016
Would you recommend this course?:
Yes
Advanced Customer Service and Communication Skills Training
L&D Manager
What I would highlight:
Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
What could be improved:
N/A.
Course taken:
March 2016
Would you recommend this course?:
Yes
Managing Change Training
Operations Manager
What I would highlight:
Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
What could be improved:
N/A.
Course taken:
March 2016
Would you recommend this course?:
Yes
Negotiation Skills Training
Key Account Manager
What I would highlight:
Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
What could be improved:
Everything was positive.
Course taken:
March 2016
Would you recommend this course?:
Yes
Core Customer Service and Communication Skills Training
Customer Care Manager
What I would highlight:
An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
What could be improved:
Nothing bad.
Course taken:
March 2016
Would you recommend this course?:
Yes
Call Centre Assessment
Executive Board Member
What I would highlight:
Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
What could be improved:
Nothing bad.
Course taken:
August 2015
Would you recommend this course?:
Yes
Arrears Management Training
Subprime Collection Manager
What I would highlight:
Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.
What could be improved:
Nothing bad.
Course taken:
August 2015
Would you recommend this course?:
Yes
Telephone sales training
Anonymous
What I would highlight:
This course gave me the confidence and skill I needed to excel in my new job.
What could be improved:
Everything OK.
Course taken:
May 2015
Would you recommend this course?:
Yes
Call Centre and Help Desk Training for Agents, Csrs And Advisors
Online Gaming Company Sweden
What I would highlight:
The trainer was very good.
What could be improved:
Nothing.
Course taken:
April 2015
Would you recommend this course?:
Yes
Telephone Collections Training
Head of Reveues and Benefits
What I would highlight:
The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
What could be improved:
Nothing.
Course taken:
April 2015
Would you recommend this course?:
Yes
Sales through service – advanced sales skills
Client Services Director
What I would highlight:
Dancing lion are real pros. They combine a strong knowledge of business and how to get results with optimism, compassion and empathy for people. I thoroughly recommend them as a company who can go into situations, turn things around, improve morale and give people the sales skills they need to be successful. Great integrity too - always utterly reliable in doing what is required to get the job done.
What could be improved:
Nothing bad.
Course taken:
February 2015
Would you recommend this course?:
Yes
Call Centre Assessment
Middle East training provider
What I would highlight:
The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
What could be improved:
No negative aspects.
Course taken:
February 2015
Would you recommend this course?:
Yes
Telephone Collections Training
Head of Finance Directorate
What I would highlight:
Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
What could be improved:
No negative aspects.
Course taken:
February 2015
Would you recommend this course?:
Yes
Call Centre and Helpdesk Training for Managers
Call Centre consultant
What I would highlight:
I enjoyed the role play exercises and I never expected to.
What could be improved:
Everything was positive.
Course taken:
February 2015
Would you recommend this course?:
Yes
Data Protection and Freedom of Information Acts Training
Call centre manager
What I would highlight:
Helpful trainers ran the course to our timetable and budget.
What could be improved:
Everything was positive.
Course taken:
February 2015
Would you recommend this course?:
Yes