Top courses
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course... Learn about: Conflict Resolution, Organizational Skills, Customer relationship...
...Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course... Learn about: Conflict Resolution, Organizational Skills, Customer relationship...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
← | → see all
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
← | → see all
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course... Learn about: Communication Journalism, Coaching Skills, Quality Testing...
...Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course... Learn about: Communication Journalism, Coaching Skills, Quality Testing...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
← | → see all
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
...objectives such as inbound or outbound customer service, sales, customer loyalty, mystery shopping and sign posting. This training programme is typically delivered in English... Learn about: Customer relationship, Conflict Resolution, Call Centre...
...objectives such as inbound or outbound customer service, sales, customer loyalty, mystery shopping and sign posting. This training programme is typically delivered in English... Learn about: Customer relationship, Conflict Resolution, Call Centre...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...The range of topics, tailored skills practice exercises using ‘real life’ scenarios brought by participants, style of training and individualized coaching... Learn about: Customer Care, Telephone answering, Communication Skills...
...The range of topics, tailored skills practice exercises using ‘real life’ scenarios brought by participants, style of training and individualized coaching... Learn about: Customer Care, Telephone answering, Communication Skills...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...as superior in the mind of the customer. Whilst the customer may not be able to say why the service is superior in specific behavioural terms... Learn about: Communication Journalism, Telephone management, Strategy Development...
...as superior in the mind of the customer. Whilst the customer may not be able to say why the service is superior in specific behavioural terms... Learn about: Communication Journalism, Telephone management, Strategy Development...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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I have worked with dancing lion on several projects mainly around change management. The trainer’s engagement with individuals to drive change was inspiring, especially amongst the most challenging people. The significant change in people's focus lead to a new culture and continuous improvement. I would definitely use dancing lion training again.
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The tutor was excellent, a very good style of course delivery.
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A good combination of group work and practical.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Many have sub cultures that have evolved in departments or divisions without much conscious thought or planning. Whilst this is understandable... Learn about: Community Education, Communication Training, Organizational Skills...
...Many have sub cultures that have evolved in departments or divisions without much conscious thought or planning. Whilst this is understandable... Learn about: Community Education, Communication Training, Organizational Skills...
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I have worked with dancing lion on several projects mainly around change management. The trainer’s engagement with individuals to drive change was inspiring, especially amongst the most challenging people. The significant change in people's focus lead to a new culture and continuous improvement. I would definitely use dancing lion training again.
← | → see all
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The tutor was excellent, a very good style of course delivery.
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A good combination of group work and practical.
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Reviews on dancing lion training & consultancy (39)
Reviews
Centre rating
Recommended
Management Training and Development
HR Manager
Quality Management Training
Quality manager
Operational Management Training
Contract Manager Parking
Culture Change Training
Process manager
Sales through service – intermediate sales skills
Anonymous
Culture Change Training
Contact Centre Manager
Sales through service – core sales skills
Anonymous
Coaching Skills Training
Communications coach
Core Customer Service and Communication Skills Training
Contact Centre Management
Operational Management Training
Contract manager
Call Centre and Helpdesk Training for Managers
Help Desk manager
Time Management Training
Company Director
Core Customer Service and Communication Skills Training
Outsource Manager
Telephone sales training
Anonymous
Call Centre and Helpdesk Training for Managers
Call Centre manager
Equality and Diversity Training
Workforce Development Manager
Core Customer Service and Communication Skills Training
Quality Manager
Call Centre and Help Desk Training for Agents, Csrs And Advisors
Training Manager
Telephone Collections Training
Credit Service Association Client Manager
Advanced Customer Service and Communication Skills Training
Call centre agent
More information
Description
Dancing lion training & consultancy specialises in assisting organisations to achieve business results through developing their people. With a strong focus on call centre development, its strength is its ability to combine consultancy advice, training and practical implementation.
