Dealing with Difficult People
Course
In Twickenham
Description
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Type
Workshop
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Location
Twickenham
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Duration
1 Day
Facilities
Location
Start date
Start date
Reviews
Course programme
Dealing with Difficult People
This course will help to develop Learners knowledge of best practice
when dealing with difficult customers from a housing and multi-agency
approach.
By the end of the course delegates will:
- Have a better understanding of why customers can become difficult
- Be able to recognise verbal and physical signs of conflict
- Have acquired active listening skills and calming techniques to defuse difficult situations
- Be able to effectively deal with complaints in a transparent and open way
- Be aware of levels of conflict and will acquire skills to avoid antagonism
Dealing with Difficult People