Dealing With Difficult People In Life & Work

Know how to deal with difficult people in your personal and professional life
Understand the different types of difficult people and their character traits
Learn how to deal with office politics and maintain a positive working environment
Discover winning techniques for handling difficult people and conversations
Sharpen your problem-solving, relationship-building and conflict resolution skills
Discover the management tools to deal with difficult people effectively and professionally
Enhance your daily interactions with others by reading and understanding their body language
Take control of your emotions in the workplace when dealing with challenging individuals

This course is for professionals of all levels looking to improve their relationships in the workplace and manage challenging conversations and individuals with professionalism. To provide you with ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours, with the freedom to study at your own pace.

Career Path
By the end of this course, learners will have a range of transferable skills for dealing with difficult people, maintaining strong relationships and resolving conflict professionally. Professions that require conflict management and relationship-building skills include:

HR Managers
Sales Executives
PR Assistants
Secretaries and PAs
Customer Service Assistants

The Dealing With Difficult People In Life & Work is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.