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Telephone techniques courses
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The 4 days were amazing at TV presenting masterclass with Darren and Seam were so patient and friendly. The class was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
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- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- May
...This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas... Learn about: Telephone Cold Calling, Incoming Calls, Outgoing calls...
...This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas... Learn about: Telephone Cold Calling, Incoming Calls, Outgoing calls...
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The 4 days were amazing at TV presenting masterclass with Darren and Seam were so patient and friendly. The class was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
← | →
- Course
- Online
- Intermediate
- Different dates available
..., language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills... Learn about: Customer Service, Telephone techniques, Negotiation techniques...
- Course
- Online
- Different dates available
- 1 Year
...The course illustrates the areas you should focus while working as a call centre agent. Basic communication skills, telephone etiquette, handling difficult phone calls and customers, managing customers, the right ways of responding to the client’s questions etc. will be discussed... Learn about: Verbal Communication, Telephone Communication, Communication Training...
- Course
- Distance Learning
- Advanced
- January
... Only This module covers the following topics: The Role Of A Minute Taker Minutes Styles & Recording Information Techniques For Preparing Minutes Developing Active... Learn about: Ms Word, Office Admin, Office Assistant...
- Course
- Online
- Intermediate
- Different dates available
...Course Syllabus This course consists of the following units: Unit 1 – Verbal Communication Techniques. Unit 2 – Who Are Your Customers? Unit 3... Learn about: Sales Promotion, Sales Process, Customer Care...
- Course
- Online
- Different dates available
... for Receptionist Telephone Skills Listening Skills Taking Messages Presenting & Appearance Reservation Procedure Confidentiality Checklist Being Organized... Learn about: Telephone Skills, Office IT, Ms Word...
- Course
- Online
- Intermediate
- Different dates available
...? Techniques for Preparing Minutes Taking Minutes in an Interactive Meeting The Minute Book What to include/what to ignore Motions and Resolutions Method... Learn about: IT Law, Legal Secretary, Minute Taking...
- Course
- Online
- Intermediate
- Different dates available
- 24 Weeks
... Confidentiality & Privacy Security Procedures 9 Phone Skills Telephone techniques... Learn about: Occupational Safety, Accessing Records, Medical insurance...
- Course
- Distance Learning
- Different dates available
- 12 Months
... information. This module discusses verbal and non-verbal techniques, including; Body Language, Mirroring, Eye contact, Posture, Listening skills, Telephone... Learn about: Communication Training, Minute Taking, Personal Assistant...
- Short course
- London
- Beginner
- 1 Day
...Delegates will practice correct telephone techniques leading to an improved telephone manner in dealing with customers and colleagues. Suitable for: Suitable for those individuals whose responsibility it is to talk to others on the telephone both customers and colleagues...
- Short course
- Online
- Different dates available
...This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas...
- Course
- Online
- Different dates available
... Minute Styles What Do I Record? Techniques for Preparing Minutes Taking Minutes in an Interactive Meeting The Minute Book What to include/what to ignore... Learn about: Legal Secretary, Customer Service, IT Law...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
...COURSE CURRICULUM Module 01 What’s Missing in Telephone Communication? Verbal Communication Techniques Who are Your Customers? To Serve and Delight... Learn about: Sales by Phone, Warm Calls, Communication techniques...
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
- 1 Day
...To raise the awareness of customer service on the telephone and assist delegates in providing phone service excellence via telephone techniques. Suitable for: All staff members who use the telephone as part of their normal duties. This course is particularly appropriate for Contact Centre staff... Learn about: Customer Service, Telephone management, Telephone answering...
- Short course
- Milton Keynes
- 1 Day
...Designed for: All staff who would like to improve their telephone communication skills, but in particular those who use the telephone as an important...
- Course
- Sheffield
- 1 Day
...Effective telephone techniques - how to create impact and build rapport with callers This workshop shows how the effect of correct telephone...
- Course
- Online
- Intermediate
- Different dates available
... for Receptionist Telephone Skills Listening Skills Taking Messages Presenting & Appearance Reservation Procedure Confidentiality Checklist Being Organized... Learn about: Ms Office, Ms PowerPoint, Communication Training...
- Training
- Northampton
...To gain knowledge and skills on phone sales and telephone techniques. Suitable for: Companies and employees...
- Course
- Online
- Different dates available
... Customer Focused The Art of Telephone Persuasion Telephone Selling Techniques Case Study Module Eleven: Closing Knowing when it's Time to Close Closing... Learn about: Case Study, Customer Service, Difficult Customers...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Manchester
- Intermediate
- July
... target industries. This Advanced Telephone Prospecting training course is available throughout the... Learn about: Selling skills, Telephone answering, Customer Relationship Management...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... Assertively Dealing With Difficult People Dealing With Stress Meeting Expectations Setting Goals Seven Steps to Customer Problem Solving Telephone Techniques... Learn about: Customer In Person, Relationship Management, Right Attitude...
- Course
- London
...The following course, offered by Training World 'A World of Training!', will help you improve your skills and achieve your professional goals...
- Training
- Coventry
- 1 Day
... for people who have to handle situations using the telephone, as part of their role, in a professional and courteous manner. It will enable delegates to acquire the skills to break down communication barriers and respond to the needs of the caller in an engaging manner...
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