315

Telephone techniques courses

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  • "telephone techniques"
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EMAGISTER CUM LAUDE
  • Short course
  • Leeds

... target industries. This Advanced Telephone Prospecting training course is available throughout the... Learn about: Selling skills, Telephone answering, Customer Retention Strategy... More


Price on request
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... target industries. This Advanced Telephone Prospecting training course is available throughout the... Learn about: Selling skills, Telephone answering, Customer Retention Strategy... More

  • Short course
  • Inhouse
  • Different dates available
  • 7h - 1 Day

...This workshop focuses on improving delegates’ confidence and influencing skills when dealing with people on the telephone. Participants have the opportunity to discuss difficulties they face, explore a range of ideas for handling different kinds of telephone situations, and practise the key skills... Learn about: Telephone Communication, Questioning skills, customer’s needs... More


£400
+ VAT
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...This workshop focuses on improving delegates’ confidence and influencing skills when dealing with people on the telephone. Participants have the opportunity to discuss difficulties they face, explore a range of ideas for handling different kinds of telephone situations, and practise the key skills... Learn about: Telephone Communication, Questioning skills, customer’s needs... More

  • Course
  • Inhouse in Belfast City (Northern Ireland)
  • Intermediate
  • Different dates available

...The telephone sales skills workshop will help develop the telephone selling skills of your telephone sales team, with the purpose of achieving and exceeding targets... Learn about: Sales support, Sales Training, Training First Aid... More


Price on request
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...The telephone sales skills workshop will help develop the telephone selling skills of your telephone sales team, with the purpose of achieving and exceeding targets... Learn about: Sales support, Sales Training, Training First Aid... More

  • Course
  • Online
  • Different dates available

... studies and proven techniques to allow you to confidently deal with any professional telephone interaction... Learn about: CPD course, CPD Training, Online Course... More


Price on request
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... studies and proven techniques to allow you to confidently deal with any professional telephone interaction... Learn about: CPD course, CPD Training, Online Course... More

Telephone Techniques - Inhouse course
ABC Training Solutions Ltd
  • Short course
  • Inhouse in Avon
  • Beginner
  • Different dates available
  • 1 Day

...To raise the awareness of customer service on the telephone and assist delegates in providing phone service excellence via telephone techniques. Suitable for: All staff members who use the telephone as part of their normal duties. This course is particularly appropriate for Contact Centre staff... Learn about: Assertion Training, Communication Training, Assertive Behaviour... More


£690
+ VAT
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...To raise the awareness of customer service on the telephone and assist delegates in providing phone service excellence via telephone techniques. Suitable for: All staff members who use the telephone as part of their normal duties. This course is particularly appropriate for Contact Centre staff... Learn about: Assertion Training, Communication Training, Assertive Behaviour... More

Telephone Techniques course in London
Seleta Consultancy and Training
  • Short course
  • London
  • Beginner
  • 1 Day

...Delegates will practice correct telephone techniques leading to an improved telephone manner in dealing with customers and colleagues. Suitable for: Suitable for those individuals whose responsibility it is to talk to others on the telephone both customers and colleagues... Learn about: Telephone Skills... More


Price on request
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...Delegates will practice correct telephone techniques leading to an improved telephone manner in dealing with customers and colleagues. Suitable for: Suitable for those individuals whose responsibility it is to talk to others on the telephone both customers and colleagues... Learn about: Telephone Skills... More

  • Short course
  • Birmingham
  • 1 Day

...The course will cover a range of topics including the following: Why use the telephone. making a call. opening the call. matching and pacing. close the call. telephone behaviour. After the call. Suitable for: Call center operatives, customer service advisors, telesales... Learn about: Call Centre, Persuasion Skills... More


£145
+ VAT
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...The course will cover a range of topics including the following: Why use the telephone. making a call. opening the call. matching and pacing. close the call. telephone behaviour. After the call. Suitable for: Call center operatives, customer service advisors, telesales... Learn about: Call Centre, Persuasion Skills... More

  • Vocational qualification
  • Southampton

...A practical toolkit to help with successful telephone interactions and sales calls. This is an action packed workshop to help those who are responsible for generating business leads or selling to customers over the phone. It is packed full of useful tips for getting the most out of your calls... Learn about: Influencing Skills, Customer Care, Negotiation Skills... More


£99
+ VAT
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...A practical toolkit to help with successful telephone interactions and sales calls. This is an action packed workshop to help those who are responsible for generating business leads or selling to customers over the phone. It is packed full of useful tips for getting the most out of your calls... Learn about: Influencing Skills, Customer Care, Negotiation Skills... More

  • Short course
  • Milton Keynes
  • 1 Day

...Designed for: All staff who would like to improve their telephone communication skills, but in particular those who use the telephone as an important... Learn about: Customer Care, Customer Service Skills, Persuasion Skills... More


Price on request
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...Designed for: All staff who would like to improve their telephone communication skills, but in particular those who use the telephone as an important... Learn about: Customer Care, Customer Service Skills, Persuasion Skills... More

  • Short course
  • (3 More London Riverside)
  • 1 Day

...Employ effective telephone techniques while communicating over the phone. > Employ proper tonality and language. > Exercise telephone courtesies and customer service skills to enhance corporate image. > Handle difficult calls confidently. Suitable for: > Client facing staff. > Client facing... Learn about: Persuasion Skills, Customer Service Skills... More


£155
+ VAT
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...Employ effective telephone techniques while communicating over the phone. > Employ proper tonality and language. > Exercise telephone courtesies and customer service skills to enhance corporate image. > Handle difficult calls confidently. Suitable for: > Client facing staff. > Client facing... Learn about: Persuasion Skills, Customer Service Skills... More

EMAGISTER CUM LAUDE
PTP Training & Marketing Ltd
Telephone Techniques - Incoming & Outgoing Calls course in Edinburgh
5.0 1 opinion
PTP Training & Marketing Ltd
  • Short course
  • Edinburgh (Scotland)
  • Intermediate
  • Different dates available

...This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas... Learn about: Incoming Calls, Telephone Cold Calling, Telephone answering... More


£410
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...This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas... Learn about: Incoming Calls, Telephone Cold Calling, Telephone answering... More

Advanced Telephone Techniques - Inhouse course
Rhodes Training and Development Ltd
  • Training
  • Inhouse
  • Advanced
  • 2 Days

...Deal with all types of difficult calls and situations assertively. Suitable for: People who work with customers, clients and suppliers whether on the telephone or face to... Learn about: Customer Service Skills, Customer Care, Call Centre... More


Price on request
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...Deal with all types of difficult calls and situations assertively. Suitable for: People who work with customers, clients and suppliers whether on the telephone or face to... Learn about: Customer Service Skills, Customer Care, Call Centre... More

  • Training
  • Coventry
  • 1 Day

... for people who have to handle situations using the telephone, as part of their role, in a professional and courteous manner. It will enable delegates to acquire the skills to break down communication barriers and respond to the needs of the caller in an engaging manner... Learn about: Effective Communication, Call Centre, Improve Communication... More


£215
VAT inc.
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... for people who have to handle situations using the telephone, as part of their role, in a professional and courteous manner. It will enable delegates to acquire the skills to break down communication barriers and respond to the needs of the caller in an engaging manner... Learn about: Effective Communication, Call Centre, Improve Communication... More

Professional Telephone Techniques course in Worcester
Herefordshire & Worcestershire Chamber of Commerce
  • Course
  • Worcester
  • 1 Day

... situations. Suitable for: This course is intended for anyone who recognises the need to improve their communication skills on the telephone... Learn about: Objection Handling, Negotiation Skills, Customer Care... More


£188
+ VAT
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... situations. Suitable for: This course is intended for anyone who recognises the need to improve their communication skills on the telephone... Learn about: Objection Handling, Negotiation Skills, Customer Care... More

  • Course
  • Sheffield
  • 1 Day

...Effective telephone techniques - how to create impact and build rapport with callers This workshop shows how the effect of correct telephone... Learn about: Influencing Skills, Customer Service Skills, Customer Care... More


£179
+ VAT
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...Effective telephone techniques - how to create impact and build rapport with callers This workshop shows how the effect of correct telephone... Learn about: Influencing Skills, Customer Service Skills, Customer Care... More

  • Training
  • Northampton

...To gain knowledge and skills on phone sales and telephone techniques. Suitable for: Companies and employees... Learn about: Persuasion Skills, Customer Service Skills, Influencing Skills... More


Price on request
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...To gain knowledge and skills on phone sales and telephone techniques. Suitable for: Companies and employees... Learn about: Persuasion Skills, Customer Service Skills, Influencing Skills... More

  • Short course
  • Horsham
    and another venue.
  • 1 Day

... to supervisors of call centre and telephone operators... Learn about: Customer Service Skills, Influencing Skills, Call Centre... More


£395
+ VAT
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... to supervisors of call centre and telephone operators... Learn about: Customer Service Skills, Influencing Skills, Call Centre... More

  • Short course
  • Inhouse
  • 1 Day

...To enable Vehicle Services Staff to deal effectively and efficiently with customers, both on the telephone and in face to face situations. Suitable for: Vehicle Services Staff... Learn about: Vehicle Maintenance, Automotive Skills, Automotive Mechanics... More


Price on request
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...To enable Vehicle Services Staff to deal effectively and efficiently with customers, both on the telephone and in face to face situations. Suitable for: Vehicle Services Staff... Learn about: Vehicle Maintenance, Automotive Skills, Automotive Mechanics... More

  • Training
  • London
    and another venue.
  • 1 Day

... experience. It is an ideal follow on for those who have attended the ICM 'Gettign Started in Telephone Collections' seminar... Learn about: Improve Communication, Telephone answering, Persuasion Skills... More


£390
+ VAT
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... experience. It is an ideal follow on for those who have attended the ICM 'Gettign Started in Telephone Collections' seminar... Learn about: Improve Communication, Telephone answering, Persuasion Skills... More

  • Short course
  • Inhouse
  • 1 Day

...Employ effective telephone techniques while communicating over the phone. > Employ proper tonality and language. > Exercise telephone courtesies and customer service skills to enhance corporate image. > Handle difficult calls confidently. Suitable for: > Client facing staff. > Client facing... Learn about: Persuasion Skills, Customer Service Skills... More


Price on request
Add to comparator

...Employ effective telephone techniques while communicating over the phone. > Employ proper tonality and language. > Exercise telephone courtesies and customer service skills to enhance corporate image. > Handle difficult calls confidently. Suitable for: > Client facing staff. > Client facing... Learn about: Persuasion Skills, Customer Service Skills... More

  • Short course
  • Sandbach
  • 1 Day

...Will give your newest members valuable knowledge, techniques and skills to help them maximise their collection effort. Also benefits your most experienced team players by giving them an opportunity to review and enhance their current collection strategies and methods. Suitable for: Designed... Learn about: Persuasion Skills, Negotiation Skills, Customer Service Skills... More


Price on request
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...Will give your newest members valuable knowledge, techniques and skills to help them maximise their collection effort. Also benefits your most experienced team players by giving them an opportunity to review and enhance their current collection strategies and methods. Suitable for: Designed... Learn about: Persuasion Skills, Negotiation Skills, Customer Service Skills... More

Basic Telephone Techniques - Inhouse course
Rhodes Training and Development Ltd
  • Training
  • Inhouse
  • 2 Days

...Identify the challenges of effective telephone communication, be able to handle difficult customers with ease and confidence. Suitable for: All new recruits to a business and people who want to improve their telephone and communication skills... Learn about: Call Centre, Customer Service Skills... More


Price on request
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...Identify the challenges of effective telephone communication, be able to handle difficult customers with ease and confidence. Suitable for: All new recruits to a business and people who want to improve their telephone and communication skills... Learn about: Call Centre, Customer Service Skills... More

  • Short course
  • Inhouse
  • 1 Day

...Telephone contact is often the first means of communicating with your customers. It is essential that this experience creates the correct first impression. Telephone Call Handling Techniques introduces participants to extremely effective telephone tools and techniques addressing a variety of needs... Learn about: Customer Care, Persuasion Skills, Customer Service Skills... More


Price on request
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...Telephone contact is often the first means of communicating with your customers. It is essential that this experience creates the correct first impression. Telephone Call Handling Techniques introduces participants to extremely effective telephone tools and techniques addressing a variety of needs... Learn about: Customer Care, Persuasion Skills, Customer Service Skills... More