Telephone techniques courses

...Delegates will practice correct telephone techniques leading to an improved telephone manner in dealing with customers and colleagues. Suitable for: Suitable for those individuals whose responsibility it is to talk to others on the telephone both customers and colleagues...

...A practical toolkit to help with successful telephone interactions and sales calls. This is an action packed workshop to help those who are responsible for generating business leads or selling to customers over the phone. It is packed full of useful tips for getting the most out of your calls...

...The course will cover a range of topics including the following: Why use the telephone. making a call. opening the call. matching and pacing. close the call. telephone behaviour. After the call. Suitable for: Call center operatives, customer service advisors, telesales...

...Designed for: All staff who would like to improve their telephone communication skills, but in particular those who use the telephone as an important...

...To raise the awareness of customer service on the telephone and assist delegates in providing phone service excellence via telephone techniques. Suitable for: All staff members who use the telephone as part of their normal duties. This course is particularly appropriate for Contact Centre staff... Learn about: Assertive Behaviour, Customer Care, Telephone management...

...Employ effective telephone techniques while communicating over the phone. > Employ proper tonality and language. > Exercise telephone courtesies and customer service skills to enhance corporate image. > Handle difficult calls confidently. Suitable for: > Client facing staff. > Client facing...

...Identify the challenges of effective telephone communication, be able to handle difficult customers with ease and confidence. Suitable for: All new recruits to a business and people who want to improve their telephone and communication skills...

...Recognising the impact of voice and tone. Using listening skills and questioning techniques. Effectively handling difficult callers. Increasing confidence to deal with calls competently. Delivering messages promptly and accurately. Suitable for: First impressions count. This course is designed...

...Effective telephone techniques - how to create impact and build rapport with callers This workshop shows how the effect of correct telephone...

...Employ effective telephone techniques while communicating over the phone. > Employ proper tonality and language. > Exercise telephone courtesies and customer service skills to enhance corporate image. > Handle difficult calls confidently. Suitable for: > Client facing staff. > Client facing...

...Deal with all types of difficult calls and situations assertively. Suitable for: People who work with customers, clients and suppliers whether on the telephone or face to...

... situations. Suitable for: This course is intended for anyone who recognises the need to improve their communication skills on the telephone...

...The following course, offered by Training World 'A World of Training!', will help you improve your skills and achieve your professional goals...

...To enable Vehicle Services Staff to deal effectively and efficiently with customers, both on the telephone and in face to face situations. Suitable for: Vehicle Services Staff...

...To gain knowledge and skills on phone sales and telephone techniques. Suitable for: Companies and employees...

...Will give your newest members valuable knowledge, techniques and skills to help them maximise their collection effort. Also benefits your most experienced team players by giving them an opportunity to review and enhance their current collection strategies and methods. Suitable for: Designed...

...Effective telephone techniques for Cold Calls Cold calling on the phone is usually a complete waste of time and money - unless you do it right...

... experience. It is an ideal follow on for those who have attended the ICM 'Gettign Started in Telephone Collections' seminar...