Dealing with difficult people & situations training course
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
Difficult people cost businesses hundreds of billions of pounds every year. Learning how to deal with difficult people therefore, is not just a necessary business move to protect your bottom line, it presents an untapped opportunity to dramatically increase your revenue. Furthermore, it also offers powerful interpersonal skills that will help you interact with people in all areas of life.Understanding why people act in a difficult manner and how to resolve the problems they create improves morale, productivity and contributes to a professional work environment. When difficult people create conflicts, it arises from their basic human needs being unfulfilled. Learning how to communicate needs and have them met is the key to dealing with difficult people. This course will show you exactly how.This course has been designed for employers and employees of businesses who want to face the inevitable challenges that arise between individuals with the best tools and knowledge at their disposal. The course content will teach you all the skills you need to successfully handle difficult people and situations for the best possible outcome.
Facilities
Location
Start date
Start date
Reviews
Subjects
- Conflict
- Conflict Management
- Management
- Conflict Resolution
- Leadership
- Difficult People
- Business management
- Online training
- Personal Development
- Online
- Online Course
- 24x7
Teachers and trainers (1)
Online Course Online Course
12 Month Unlimited On-Demand Online Access to the Course.
Course programme
Course Content
- Module 1: Developing an understanding of human behaviour
- Module 2: Handling difficult people
- Module 3: Dealing with difficult situations
- Module 4: Interpersonal Skills for handling difficult People
- Module 5: Personal Development
Dealing with difficult people & situations training course