Deliverers of Conflict Management Level 3

There are two units for this qualification:

Unit 1 - Managing conflict in the workplace when dealing with customers, service users or the public.

Outcomes

• Know how communication can be used to solve problems and reduce the likelihood of conflict
• Know the factors that influence human responses in conflict situations
• Know how to assess and reduce risks in conflict situations
• Know how to communicate effectively and de-escalate conflict in emotive situations
• Know good practice to follow after conflict situations

Unit 2 - Delivering scenario-based Conflict Management training

Outcomes

• Understand the principles of scenario-based conflict management training
• Be able to plan and design scenario-based conflict management training
• Be able to deliver scenario-based conflict management training
• Know how to evaluate own performances

What are the entry requirements?

Candidates are required to possess a minimum trainer qualification at Level 3 on the national qualification framework. For example: 'Preparing to Teach in the Lifelong Learning Sector' PTLLS.

How long is the course?

The course is run over a day, you will then be required to arrange a day to deliver your micro-teach.

How will I be assessed?

The course will be delivered over one day, you will be required to write a number of essays and deliver a micro-teach.

How much does it cost?

£499.00 per person. This includes manuals, certification, tea/coffee and on-going help and support during the course.

When booked at the same time as a PTLLS course the overall discounted cost would be £800.00 We can also run this course at your venue for a total cost of £2400 for up to six delegates. Additional delegates - to a maximum of 12 - would be charged at £300.00 each.