Develop and use emotional intelligence

Identify the impact of own emotions on others in the workplace

Identify and use evaluation criteria to determine own emotional strengths and weaknesses
Identify personal stressors and own emotional states related to the workplace
Analyse and document potential emotional triggers in workplace situations which may require determine appropriate emotional responses
Evaluate the impact of own workplace behaviours that demonstrate management of emotions
Use self-reflection and feedback from others to improve development of own emotional intelligence

Recognise and address the emotional strengths and weaknesses of others

Respond to the emotional states of co-workers and assess emotional cues
Develop a plan for identifying and responding appropriately to a range of cultural expressions of emotions
Apply techniques to demonstrate flexibility and adaptability in dealing with others
Demonstrate consideration of the emotions of others when making decisions

Promote the development of emotional intelligence in others

Create opportunities for others to express their thoughts and feelings
Assist others to understand the effect of their behaviour and emotions on others in the workplace
Develop and implement plans to encourage the self-management of emotions in others
Develop and implement plans to encourage others to develop their own emotional intelligence, to build productive relationships, and maximise workplace outcomes

This course applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

There are no formal educational entry requirements for this course.

To support a successful learning experience student will require:

1. Minimum technology requirements including access to a device (desktop/mobile/tablet), reliable internet connection and use of a personal email account.

2. Access to a current or previous workplace to support the completion of work-based assessment and observation. Students who do not have access to a work environment will be supported with an alternative scenario.

This course includes the below unit of competency which is also a core and/or elective unit of competency within a range of nationally recognised qualifications.

BSBLDR511 Develop and use emotional intelligence