Develop Your Assertiveness Skills

In addition to your class tuition and study materials, you will receive the following:


Exercises

• Course exercise

Other Extras

• Pre-course exercise
  
• Post-course support
  
• Certificate of attendance

Level: Introductory


Synopsis:
Whether you are assisting a trader with a technology issue, providing support as a PA to a fund management team or giving or receiving feedback in an appraisal, being able to achieve a successful outcome for all parties is a key to success. Clear and assertive communication requires the ability to adapt to the different personalities and situations that you are confronted with. This means being aware of why and when you may be too passive or aggressive and adapting your communication to meet the needs of the situation, achieving a positive outcome for all.


At the end of the course participants will be able to: Work every situation to a win-win for all parties, wherever possible . Practice and structure assertiveness basics . Develop a clearer self-awareness of passive/aggressive behaviour . Recognise your behaviour in the context of different situations .


Prerequisites:
None


Suitable For:
Anyone


Assertive vs compliant

• Defining assertive behaviour
• Recognising passive and aggressive behaviour in the financial markets
• Identifying when it is appropriate to use each in your role
• Discover your preferred style and learn how to identify others' behaviours

Fears and habits

• Understand your assertive rights
• Determine what you believe you are allowed to do
• Learn techniques for improving your assertiveness

Everyone a winner

• Identify and achieve positive outcomes for all involved
• Adapt your style to suit the situation
• Persuade others to your way of thinking without "bullying" or "giving in"