Developing the Admin Role

The Communication Process How to avoid being misunderstood by understanding what happens when we communicate Probing and Negotiating The art of using the right questions to investigate and influence Telephone Handling What makes a good business and a professional image. A planned sequence to any call Decision Making A five point system to the decision making process Analysis of key factors and the importance of communicating in the process Key Time Activities Job purpose, key result areas and key performance activities examined and analyzed for individual roles. Work Planning & Prioritization Grading activities into A.B.C. tasks 'to do list' Urgency Vs Importance