Developing Assertiveness Skills in the Public Sector - Virtual Training
Short course
Online
Description
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Type
Short course
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Level
Intermediate
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
Working to optimum effectiveness in and around the public sector can benefit by building assertive communication skills and increasing personal confidence. However, we do not always know if our behaviour is assertive. It may be difficult to express our feelings openly and honestly, or to speak up in meetings. Challenging situations might include dealing with conflict and negativity, or saying "yes" when we mean "no". This course deals with the tools required to build awareness and techniques for more positive, constructive communication and relationships.
This course suits anyone working either in or with the public sector who feels they would benefit from communicating more positively and improving their level of self confidence.
Facilities
Location
Start date
Start date
About this course
Improved interpersonal communication skills
A more positive attitude towards self and others
Increased understanding of how to build and sustain levels of confidence
Increased awareness of how personal belief systems shape experience
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Confidence Training
- Assertiveness Training
- Communication Training
- Public Sector
- Public
- Receiving
- Colleagues
- Language
- Attitude
- Negative
- Building
- Negotiation
Course programme
09.30 - 09.45 Coffee and course objectives
09.45 - 10.30 Benefits of assertiveness; assertive rights and responsibilities
10.30 - 11.15 Your inner dialogue - what messages do you send yourself?;
What are your blockages to being assertive and why?
11.15 - 11.30 Coffee
11.30 - 12.45 The communication mix; Recognizing the three main types of behaviour
Passive, Aggressive, Assertive
Getting your point across correctly and appropriately using assertive techniques including
Basic, Broken Record, Negotiation, Negative feelings
Handling aggression and passivity in others
12.45 - 13.45 Lunch
13.45 - 15.15 Confidence building strategies - Confident attitude, language, posture and gestures
Dealing with negative attitudes and behaviour in other public sector colleagues or associates; receiving criticism; giving constructive criticism.
15.15 - 15.30 Break
15.30 - 16.30 How to say "no"; practising new ways of handling situations for a more positive outcome
16.30 Summary and Action Plan
Developing Assertiveness Skills in the Public Sector - Virtual Training