Developing as a Listening Manager

Short course

In Hoddesdon

£ 150 + VAT

Description

  • Type

    Short course

  • Location

    Hoddesdon

Facilities

Location

Start date

Hoddesdon (Hertfordshire)
See map
Suite 1, 2 St Cross Chambers, Upper Marsh Lane, Hoddesdon, EN11 8LQ

Start date

On request

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Reviews

Course programme

Listening can sound like the kind of thing we do all the time, but it can be tricky - Listening means devoting all of your energy, time and attention onto one person without being prejudice or jumping to conclusions, whilst making that other person feel that they are being listened to.

Good counsellors concentrate fully on what the individual is saying.

Course details

  • Listening to the other persons' problems.
  • Working out the problems together
  • Enabling others to analyse and recognise their own problems
  • Discovering causes and symptoms
  • To deal with staff situations when certain matters arise
  • To use counselling skills to achieve your aims and motivate staff
  • To better understand your role as a manage
  • To avoid treating an employee unfairly or incorrectly
  • Understanding the basic principles of employment contracts and legislation
  • How to become a better manager through listening

Plus much more...

Developing as a Listening Manager

£ 150 + VAT