Developing as a Listening Manager
Short course
In Hoddesdon
Description
-
Type
Short course
-
Location
Hoddesdon
Facilities
Location
Start date
Start date
Reviews
Course programme
Listening can sound like the kind of thing we do all the time, but it can be tricky - Listening means devoting all of your energy, time and attention onto one person without being prejudice or jumping to conclusions, whilst making that other person feel that they are being listened to.
Good counsellors concentrate fully on what the individual is saying.
Course details
- Listening to the other persons' problems.
- Working out the problems together
- Enabling others to analyse and recognise their own problems
- Discovering causes and symptoms
- To deal with staff situations when certain matters arise
- To use counselling skills to achieve your aims and motivate staff
- To better understand your role as a manage
- To avoid treating an employee unfairly or incorrectly
- Understanding the basic principles of employment contracts and legislation
- How to become a better manager through listening
Plus much more...
Developing as a Listening Manager