Difficult Conversations for Managers
Short course
In Poole
Description
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Type
Short course
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Location
Poole
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Duration
1 Day
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Start date
Different dates available
What you will learn: Defining good performance management practises. Using the words that will make others listen. Staying in control of the conversation. Giving unwanted news or feedback in a constructive way. Reaching an agreement and monitoring the outcomes. Who should attend? Suitable for: Managers, supervisors or team leaders who are responsible for a team's performance.
Facilities
Location
Start date
Start date
About this course
None
Reviews
Course programme
Being a manager or supervisor means taking responsibility for the performance of all your team. Too often poor individual behaviour or attitude can derail a successful team and have a significant impact on productivity. This course helps managers to find the right words to challenge poor behaviour or attitude before the situation grows worse and more formal processes are required.
The course also covers techniques for reducing management stress and covers the legal employment aspects of good management.
Difficult Conversations for Managers