Difficult people: brave conversations

- Identify and explore the effect of difficult behaviours in a variety of settings
- Practise the techniques associated with active listening and how to challenge
- Strengthen your own self-beliefs and confidence in dealing with conflict.

Please bring a pen and notebook with you. The trainer will provide plenty of handouts to support the course content and learning. No advance reading required.

This is a participative training involving discussion, individual self-assessment, practical exercises and role play in pairs, groups and in plenary. The trainer will provide information via lecture, PowerPoint presentation and handouts. Real life situations are explored in small groups throughout the sessions. The trainer will take a flexible approach, responding to group and individual needs whilst meeting course objectives.