Diploma in Applied Hospitality Skills - Full time

"Front Office Service Equip learners with knowledge and skills required to work as part of a Hotel reception team.Learners will develop knowledge and skills required for handling guest arrivals and departure. They will also be able to understand the importance of using correct communication when interacting with guests. Learners will develop an understanding of the role played by demographics, culture and nationality and how this can assist in interacting with guests and providing a more personalised service.In addition learners will through practical activities develop confidence in handing guest requests and dealing with challenges that typically arise during a guests stay or during check out. Food and Beverage Service To equip learners with the knowledge, skills and competence to offer service in a hotel or restaurant. Develop the relevant knowledge, skills and competence to perform effectively in a restaurant environment under direction and with limited authority in familiar situations. The reputation and success of any restaurant often depends on the staff serving customers. Customers will judge a hospitality business by how they are greeted and the contact with staff during their meal. Learners will gain an understanding of the importance of developing a professional approach to food and drink service and ensure that they have the right attitude and good personal presentation in all aspects of their work. Learners will develop knowledge and skills of the concept of hospitality and the role played by Food & Beverage Operations with Hospitality operations. Learners will develop the knowledge and practical skills in the preparation of food and drink service and serving customers. Develop knowledge and skills of how to take customers’ orders and the correct procedures to follow when serving food and drinks and clearing tables. Demonstrate a limited range of practical and cognitive skills and tools used in a variety of restaurant situations. This module should encourage learners’ enjoyment of enthusiasm for servicing food and drink in the hospitality business. Housekeeping Skills To equip learners with the knowledge, skills and competence to service a hotel room. The housekeeping department is integral to the effective running of any hotel and the organisation’s success and customer satisfaction. This module will develop learners understanding of the correct methods and techniques to use when cleaning, servicing and maintain guest rooms. Learners will gain knowledge and skills in the cleaning and serving procedures that must be used and understood by housekeeping staff. Learners will cover safe working practices and procedures when using different types of cleaning equipment and chemicals, and will be given opportunity to both observe and practice the procedures that must be followed. Identify appropriate cleaning agents and polishes for a range of room cleaning tasks. Demonstrate correct workflow for cleaning tasks and correct techniques for cleaning, bed making and preparing room for guest, including use of checklists. Customer Service Skills To provide an introduction to customer service in the hospitality and tourism industry. Customer service is at the heart of a successful business. The hospitality sector relies on excellent customer service to keep customers satisfied and returning to them. Any member of staff working in the sector will be expected to present themselves in a professional way, have good interpersonal skills and be able to communicate effectively with their customers. Learners will look at the importance of providing excellent customer service and the characteristics of excellent customer service as it related to the hospitality sector. Learners will develop an understanding of the importance of communication and gain hands on experience in developing key communication skills. They will also develop an understanding of customers’ need and expectations. Manage/resolve complaints, including how good communication skills can help deal with these situations. Demonstrate required knowledge and skills to manage interaction with guests in a range of different situations. Food Sanitation, Healthand Safety A safe, hygienic working environment is essential for all hospitality businesses. Learners will develop knowledge of food safety and well as general health and safety issues. Learners will gain an understanding of the importance of good personal hygiene and how this helps reduce the risk of food related illness and food poisoning. Demonstrate knowledge of personal workplace hygiene practices. Learners will be taught basic workplace health and safety and why this is essential to the running of any hospitality business. Identify and describe common health and safety issues related to the industry."