Diploma in customer relationship
Course
Online
Description
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Type
Course
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Methodology
Online
-
Start date
Different dates available
Customer relationship management holds day-to-day business activities like marketing, sales etc. This course is designed for the individuals who are interested in enhancing their abilities or enhancing their skills to build the cutomer relationship. This diploma course will bring out to you all the techniques you require to help increase competition in their jobs. It will also help you boost your confidence level which will help you deal with the difficult situation. This course will also help you enhance you communication skills which will make it easier to communicate with the customers.
Facilities
Location
Start date
Start date
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 6 years
Subjects
- Marketing
- Customer Relationship Management
- Customer relationship
Course programme
Course Curriculum
Diploma in Customer Relationship
Good Customer Relationship – Why is it Important?
02:00:00
Understanding Your Customers
02:00:00
How to Calculate Customer’s Lifetime Value
01:00:00
How to Keep Your Customers Happy?
02:00:00
How to Get Your Customers to Say ‘Wow!’
02:00:00
Proven Methods of Customer Retention
02:00:00
The Art of Customer Follow-up
02:00:00
Loyalty Marketing Program
01:00:00
Promotional Items to Enhance Customer Relations
02:00:00
Handling Customer’s Complaints
02:00:00
How to Deal with Difficult Customers
02:00:00
Introducing the Seven Deadly Sins of Customer Service!
02:00:00
Customer Relationship Management (CRM) Software – The Benefits
02:00:00
Choosing a CRM Program
01:00:00
Customer Service over the Phone
02:00:00
Mock Exam
Final Exam
Diploma in customer relationship