Diploma in ICT Systems Support

Course Objectives

The level 2 Diploma in ICT Systems Support will help learners to explore areas in which they already have some basic knowledge and want to develop their skills. To achieve the qualification, learners must take 1 core unit and 3 optional units. The course is awarded by City & Guilds.

Certificates of unit credit (CUC) will be issued to candidates for each successfully completed unit. Candidates who do complete sufficient units for a full qualification will receive, in addition, a full diploma.

The qualification covers:

* maintaining equipment and systems
* customer care
* installing, configuring and maintaining hardware and software
* systems testing
* working to industry-standard repair procedures

Units from leading industry names like Microsoft, CompTIA and DHTI+ can also be used to make up the qualification.

Entry Requirements

* 4 GCSE passes including English or a numeric subject
* Certificate in Information Systems (Kingsbridge College)
* Any equivalent approved qualifications

Core Modules

1. Customer Support Provision 2 402

Optional Modules

1. Maintain ICT equipment and systems 401
2. Install and cofigure ICT equipment and operating systems 403
3. Install, configure and maintain software 404
4. Testing ICT systems 2 405
5. ICT systems monitoring and operation 406
6. ICT repair centre procuedure 407
7. Install, configure and test ICT networks 408
8. Create automated procedures for ICT operating systems 416

Career Opportunities

You can progress to Advanced Diploma stage or enter the job market as a trainee IT support professional.