Door Supervisor

1. Know the purpose and main features of the private security industry 1.1 Define the main purposes of the private security industry 1.2 Identify different sectors and career opportunities within the private security industry 1.3 State the main aims of the Private Security Industry Act 1.4 Identify the main functions of the Security Industry Authority and other key bodies within the private security industry 1.5 Describe the main qualities required by security industry operatives

2. Understand the legislation that is relevant to people working in the private security industry 2.1 Identify the differences between civil and criminal law 2.2 Identify aspects of human rights legislation that are relevant to the private security industry 2.3 State the data protection principles outlined in data protection legislation 2.4 Describe types of discrimination that can occur in the workplace 2.5 Identify how equal opportunities legislation applies in the workplace

3. Understand relevant aspects of health and safety in the workplace 3.1 Outline the importance of health and safety in the workplace 3.2 Identify the main responsibilities of employees, employers and the self-employed under health and safety legislation 3.3 Identify ways of minimising risk to personal safety and security 3.4 Identify typical hazards in the workplace 3.5 Describe safe methods of manual handling3.6 Identify commonly used safety signs 3.7 Describe appropriate reporting procedures for accidents and injuries

4. Know how to apply the principles of fire safety 4.1 Identify the three components that must be present for fire to exist 4.2 Describe how fire can be prevented 4.3 Identify fires by their classification 4.4 Identify the types and uses of fire extinguishers and firefighting equipment 4.5 State appropriate responses on discovering a fire 4.6 Explain the importance of understanding fire evacuation procedures

5. Know how to deal with non-fire-related workplace emergencies 5.1 Define the term ‘emergency’ when used in the workplace 5.2 Identify types of workplace emergencies 5.3 Identify appropriate responses to workplace emergencies 5.4 Outline the procedures for dealing with bomb threat warning calls
5.5 Identify appropriate responses to situations requiring first aid

6. Understand the principles of effective communication and customer care in the private security industry 6.1 Describe the elements of the communication process 6.2 Identify methods of verbal and non-verbal communication 6.3 Identify common barriers to communication 6.4 State the importance of effective communication in the workplace 6.5 Identify different types of customers and how their needs can vary 6.6 Describe the principles of customer care