Driver CPC - Driver as Ambassador

The ‘Driver as Ambassador’ course is part of a programme of modules designed by Novadata to help individuals and the industry to continuously improve, in line with the Driver CPC directive. Specifically, this module seeks to build on the more technical aspects of Driver CPC by encouraging drivers and managers to take responsibility for some of the wider concerns faced by the industry. Whether minimising stress or maximising customer care, this course enables participants to distinguish themselves and promote their companies thereby enhancing reputation. COURSE AIMS: Professional development for all people working in the road transport industry leading to improved public relations, higher standards and job satisfaction.

COURSE OBJECTIVES:

• Increased self management and confidence
• Foster positive and productive relationships with all direct and indirect road users
• Elevate the image of the road transport industry
• Improve the quality of work life for drivers and staff

COURSE CONTENT:

• Promoting the image of the industry
• Effective communication skills
• Creating the right impression
• Competent listening skills
• Understanding body language
• Handling conflict and managing difficult situations
• Road rage
• Dealing with complaints
• Attitudes to drivers and driving
• Doing that little bit extra
• Moments of truth
• Preferred behaviours and workplace requirements
• Stress prevention and management Driver as Ambassador Courses