Ealing Hammersmith and West London College courses

...• Create a timeboxed plan • Understanding the importance of negotiation and collaboration with key stakeholders. • How to set up and manage an Agile project... Learn about: Programme Planning, Quality Training, Project Management...

...• Defining a Programme • Planning and Control • Benefits Realisation Management • Organisation and the Programme Office • The Business Case • Leadership... Learn about: Ms Office, Project Manager, Management of Risk...

...and properly assigning responsibility to management, business and technical departments. • Structuring and empowering project teams. • Using MoSCoW prioritisation... Learn about: IT risk, Project Management, Project Manager...

...Belt is an ideal place to start if you want to whet your appetite in process improvement strategies, you can then use this foundation to go onto further... Learn about: Quality Training, Quality management, Statistical analysis...

...and Six Sigma is a system designed to improve the quality of process outputs by identifying and removing the causes of errors using statistical methods... Learn about: Quality Process, Lean Six Sigma, Waste management...

...operational baseline that can be used to calculate potential capability of each. • The Analyse phase uses statistical analysis and hypothesis testing... Learn about: Statistical analysis, Waste management, Process Improvement...

...principles of Lean Six Sigma to run processes more efficiently and improve the quality of the output by identifying and removing causes of defects... Learn about: Process Improvement, Quality management, Lean Management...

...business process manager and senior project manager. These roles can command salaries of up to £72,000. Source: www.payscale.com Master the process improvement... Learn about: Six Sigma, Quality management, Waste management...

...business process manager and senior project manager. These roles can command salaries of up to £72,000. Source: www.payscale.com Get certified and master... Learn about: Six Sigma, Waste management, Sigma Software...

...raising standards and customer satisfaction levels... Learn about: Service Life Cycle, Service Implementation, Service Transition...

...service managers or anyone who is in or is looking to get into first-line support or an IT engineering role. The ITIL® Foundation course provides students... Learn about: Service Implementation, Service Delivery, Service Management...

...and creating plans that ensure they are all addressed according to ITIL® standards. Continual Service Improvement • Placing continual service improvement... Learn about: Service Management, Service level agreements, Service Desk...

...• Roles, responsibilities and human resources required to properly manage a service delivery process. • Implementing a new service delivery process and... Learn about: Critical Success Factors, Human Element, Technology Infrastructure...

...necessary 17 credits required to move onto the Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. The course is for anyone... Learn about: Technology Infrastructure, Service Desk, Stakeholder Management...

...service manager and IT operations managers. The course counts as three of the necessary 17 credits required to move onto the Managing Across the Lifecycle... Learn about: Change Management, Human Element, Critical Success Factors...

...• Technology considerations when designing and implementing CSI plans. • Identifying challenges and risk factors that could affect CSI plans and recommendations... Learn about: Technology Infrastructure, Service Desk, Life Cycle...

...move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. The course is for IT operations managers, service desk managers... Learn about: Stakeholder Management, Service level agreements, Change Management...

...repository for capture of system changes. • Delivering the changes demanded by service users and other factors. • Service validation and testing routines... Learn about: Quality Training, Service Capability, Change Management...

...Improve operational support and analysis by applying the principles taught in the ITIL® Intermediate Operational Support & Analysis (OSA) course and... Learn about: Third Parties, Stakeholder Management, Change Management...

...practices in order to enable capacity, availability, IT service continuity, information security and demand management while demonstrating how to implement... Learn about: Stakeholder Management, Configuration management, Knowledge management...