Ealing Hammersmith and West London College courses

...• Getting started & Introduction to PRINCE2® • Processes SU and IP • Processes CS and MP • Processes DP, SB & CP • Organisation Theme • Business Case Theme... Learn about: Programme Planning, Project Management, Office IT...

...theories and processes behind the PRINCE2® methodology. Students will learn the general principles, basic knowledge of the seven themes and processes... Learn about: Ms Office, Project Manager, Management of Risk...

...lessons covering every aspect of the official syllabus from Axelos. The course will fully prepare you for your official PRINCE2® examinations that will... Learn about: Project Management, IT Project Management, IT risk...

...Belt is an ideal place to start if you want to whet your appetite in process improvement strategies, you can then use this foundation to go onto further... Learn about: Quality management, Quality Process, Lean Management...

...Belt is an ideal place to start if you want to whet your appetite in process improvement strategies, you can then use this foundation to go onto further... Learn about: Quality management, Sigma Software, Waste management...

...Study the intermediate level of the industry-standard Lean Six Sigma process improvement methodology and enhance your knowledge with a licenced affiliate... Learn about: Lean Management, Waste management, Quality management...

...to job roles such as continuous improvement manager, process improvement manager and quality assurance manager; they have salaries averaging £45... Learn about: Six Sigma, Quality management, Lean Management...

...the necessary knowledge and techniques they need to lead a process improvement team. You will be able to deploy resources and apply the correct methodologies... Learn about: Waste management, Lean Six Sigma, Process Improvement...

...• The Analyse phase uses statistical analysis and hypothesis testing to model how processes may be improved and the potential value of each improvement... Learn about: Waste management, Lean Management, Black Belt...

...• The service management lifecycle and the key stages used to manage service requests. • Defining a service strategy that meets the needs of all users of the IT service... Learn about: Service Management, Service Delivery, Service Implementation...

...raising standards and customer satisfaction levels... Learn about: Service Implementation, Service Operation, Service Transition...

...Service Strategy • ITIL® approach to viewing service management as a process within a larger system • Principles behind good service design • Processes... Learn about: Service Design, Human Element, Service Desk...

...of the ITIL® framework and meets business needs. • The processes that need to be included with any new service design including SLA’s, event triggers and... Learn about: Service Desk, Human Element, Service Design...

...responsible for defining and implementing a service strategy as part of wider IT and business goals, or anyone who is looking to understand how their service... Learn about: Service Desk, Human Element, Technology Infrastructure...

...hands-on resources for the new framework. The course focuses on the service transition elements of the ITIL® framework. It will introduce students to... Learn about: Technology Infrastructure, Critical Success Factors, Service Transition...

...that will take them deeper into the ITIL® framework. It is an Intermediate level course for CIO’s, IT Service Managers and other senior IT managers. The... Learn about: Life Cycle, Service level agreements, Stakeholder Management...

...Service Operation certification demonstrates a full working knowledge of ITIL® Service Operation principles and processes, along with how they fit into... Learn about: Technology Infrastructure, Change Management, Service level agreements...

...• Specifying and implementing technologies required to assist with service provision. Release, Control & Validation • Using transition planning and support... Learn about: Service Offerings, Configuration management, Change Management...

...• Planning and executing a cycle of actions to handle system and organisation events. • Using pre-planned responses to service incidents with a view to... Learn about: Critical Sucsess Factors, Stakeholder Management, Change Management...

...them into a modern IT service. • How to plan and provide sufficient capacity to support the changing needs of a business. • How to specify and implement... Learn about: Configuration management, Change Management, Service Capability...