Ealing Hammersmith and West London College courses

...• Getting started & Introduction to PRINCE2® • Processes SU and IP • Processes CS and MP • Processes DP, SB & CP • Organisation Theme • Business Case Theme... Learn about: Office IT, Risk Management, Quality Training...

...• Defining a Programme • Planning and Control • Benefits Realisation Management • Organisation and the Programme Office • The Business Case • Leadership... Learn about: Programme Planning, Risk Management, Quality Training...

...This course will provide you with the skills and certification to function in roles such as project manager, IT project manager and software development manager... Learn about: Project Manager, IT risk, IT Project Management...

...averaging a salary of £29,000. Source: www.payscale.com The Lean Six Sigma Yellow Belt is for anyone who wants to understand basic Lean Six Sigma concepts... Learn about: Sigma Software, Lean Management, Lean Six Sigma...

...and Six Sigma is a system designed to improve the quality of process outputs by identifying and removing the causes of errors using statistical methods... Learn about: Six Sigma, Sigma Software, Lean Management...

...and wasteful elements are identified and action items are defined. • The Measure phase is used to catalogue and analyse existing processes to define... Learn about: Statistical analysis, Process Improvement, Lean Management...

...• The Control phase then helps to monitor each change that is made and record any deviations from the predicted benefits, then how to action on the results... Learn about: Quality management, Process Improvement, Waste management...

...to perform useful statistical experiments to help identify new efficiencies and savings. • The Define phase during which projects are outlined... Learn about: Black Belt, Lean Six Sigma, Statistical analysis...

...• The Define phase during which projects are outlined, elements of waste are identified and the management decisions required to move forward... Learn about: Six Sigma, Statistical analysis, Lean Six Sigma...

...raising standards and customer satisfaction levels... Learn about: Service Transition, Service Operation, Service Implementation...

...service managers or anyone who is in or is looking to get into first-line support or an IT engineering role. The ITIL® Foundation course provides students... Learn about: Service Transition, Service Life Cycle, Service Operation...

...• The technical implications of service transition with special consideration of the move from on-site to Cloud services. • Considering the success factors... Learn about: Stakeholder Management, Service Desk, Critical Success Factors...

...you will be able to function in roles such as a Service Design Manager, Service Owner, Technical Analyst and Enterprise Architect. The course counts... Learn about: Service Design, Critical Success Factors, Human Element...

...who has passed the ITIL® Foundation course and is a Service Manager, Chief Operation Officer, IT Operations Manager or Chief Information Officer who... Learn about: Human Element, Service level agreements, Service Strategy...

...service manager and IT operations managers. The course counts as three of the necessary 17 credits required to move onto the Managing Across the Lifecycle... Learn about: Change Management, Critical Success Factors, Stakeholder Management...

...function and activities involved in CSI. Helping any student to understand the importance of a continuous service improvement program and how to implement... Learn about: Stakeholder Management, Human Element, Life Cycle...

...structures to capture incidents and institute the remedial actions required. • Identifying challenges and critical success factors and creating plans that... Learn about: Service Desk, Service Operation, Change Management...

...Operational Support and Analysis; Planning, Protection and Optimization; Release, Control and Validation and Service Offerings and Agreements. Upon completion of this package... Learn about: Third Parties, Knowledge management, Service Offerings...

...the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. The course is for anyone who has... Learn about: Operational Support, Service Capability, Knowledge management...

...• How to build frameworks and systems that help support demand management. • Building a PPO team and assigning roles and responsibilities. • Using technology... Learn about: Knowledge management, Service Capability, Critical Sucsess Factors...