Ealing Hammersmith and West London College courses

...and properly assigning responsibility to management, business and technical departments. • Structuring and empowering project teams. • Using MoSCoW prioritisation... Learn about: Office IT, Programme Planning, Ms Office...

...Managing Successful Programmes (MSP®) The package will take you through the course so you have an understanding of the benefits and principles underlying... Learn about: Management of Risk, Programme Planning, Quality management...

...Hone your PRINCE2® and Agile skills to demonstrate your understanding of these two industry-recognised methodologies while gaining official certification... Learn about: IT Project Management, IT risk, Project Management...

...of two separate methodologies; Lean and Six Sigma. Lean is a methodology designed to improve business by preserving quality and value, but with less... Learn about: Quality management, Statistical analysis, Waste management...

...studying goals to suit your career development. Usually certified Yellow Belts will have job roles such as business process analyst and process improvement co-ordinator... Learn about: Process Improvement, Quality Process, Quality management...

...and wasteful elements are identified and action items are defined. • The Measure phase is used to catalogue and analyse existing processes to define... Learn about: Quality management, Lean Management, Waste management...

...principles of Lean Six Sigma to run processes more efficiently and improve the quality of the output by identifying and removing causes of defects... Learn about: Lean Management, Sigma Software, Process Improvement...

...The Lean Six Sigma Black Belt goes hand-in-hand with many other project and quality management courses. The Black Belt can lead you into roles such as lead analyst... Learn about: Statistical analysis, Lean Six Sigma, Six Sigma...

...• The Define phase during which projects are outlined, elements of waste are identified and the management decisions required to move forward... Learn about: Black Belt, Statistical analysis, Waste management...

...Begin the process of building a structured IT service offering using the world-renowned ITIL® service management methodology to provide the framework... Learn about: Service Management, Service Life Cycle, Service Implementation...

...the IT service • Implementing a service that supports the strategy • Building intermediate delivery services that maintain standards during the transition... Learn about: Service Management, Service Operation, Service Transition...

...exam package includes Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Upon completion of this package... Learn about: Service Design, Service level agreements, Continual Service Improvement...

...of the ITIL® framework and meets business needs. • The processes that need to be included with any new service design including SLA’s, event triggers and... Learn about: Technology Infrastructure, Service Design, Stakeholder Management...

...• The principles behind good service design • The processes the need to be built in to support and manage the service strategy • Using IT frameworks to... Learn about: Critical Success Factors, Issue Resolution, Service level agreements...

...course which leads to the title of “ITIL® Expert”. The course is for Chief Information Officers, Chief Technology Officers, Chief Operation Officers... Learn about: Service Transition, Technology Infrastructure, Stakeholder Management...

...Across the Lifecycle course which leads to the title of “ITIL® Expert”. Anyone who has passed the ITIL® Foundation and is looking to embark on a journey... Learn about: Technology Infrastructure, Human Element, Critical Success Factors...

...value they provide to the business. • The way by which IT services are organised and delivered, such as event management and using incident management... Learn about: Critical Success Factors, Change Management, Human Element...

...• Change evaluation guidelines that help assess the impact of new system changes. • Service Asset & Configuration Management (SACM), providing a centralised... Learn about: Critical Sucsess Factors, Service Capability, Configuration management...

...the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. The course is for anyone who has... Learn about: Critical Sucsess Factors, Third Parties, Knowledge management...

...The course suits students who are IT professionals, have their ITIL® Foundation Qualification and work in areas such as IT operations, network support... Learn about: Knowledge management, Configuration management, Framework Transition...