Ealing Hammersmith and West London College courses

...• The Business Case • Leadership and Stakeholder Engagement • Managing the Tranches • Delivering the Capability and Realising the Benefits • Quality Management... Learn about: Risk Management, Office IT, IT Project Management...

...Resolution • Closing a Programme • Practical Work • Exam Approaches and Preparation... Learn about: Team Training, Ms Office, Risk Management...

...and properly assigning responsibility to management, business and technical departments. • Structuring and empowering project teams. • Using MoSCoW prioritisation... Learn about: IT risk, IT Project Management, Project Manager...

...• The Control phase then helps to monitor each change that is made and record any deviations from the predicted benefits, then how to action on the results... Learn about: Quality Training, Six Sigma, Statistical analysis...

...• The Control phase then helps to monitor each change that is made and record any deviations from the predicted benefits, then how to action on the results... Learn about: Sigma Software, Waste management, Quality Process...

...and quality assurance manager; they have salaries averaging £45,000. Source: www.payscale.com The Green Belt is for anyone who is a member of a process... Learn about: Statistical analysis, Process Improvement, Sigma Software...

...• The Control phase then helps to monitor each change that is made and record any deviations from the predicted benefits, then how to action on the results... Learn about: Lean Management, Sigma Software, Waste management...

...Master the process improvement framework Lean Six Sigma with this course with a licenced affiliate. There are no prerequisites to take this course... Learn about: Lean Six Sigma, Black Belt, Sigma Software...

...• The Define phase during which projects are outlined, elements of waste are identified and the management decisions required to move forward... Learn about: Lean Management, Process Improvement, Statistical analysis...

...The student will have a good understanding of the principles of ITIL® and how they can be applied to improve and formalise their own IT service operations... Learn about: Service Operation, Service Transition, Service Management...

...After taking the Foundation course you can also venture further into the ITIL® framework through the Intermediate modules. The course counts as two credits... Learn about: Service Life Cycle, Service Transition, Service Operation...

...understanding the complete ITIL® lifecycle. The Service Lifecycle track is usually one undertaken by management or a team leader whose role requires management... Learn about: Critical Success Factors, Service Desk, Service Management...

...• Roles, responsibilities and human resources required to properly manage a service delivery process. • Implementing a new service delivery process and... Learn about: Stakeholder Management, Technology Infrastructure, Critical Success Factors...

...help improve governance and the impact of strategy on other business processes • Building the team and assigning roles and responsibilities necessary... Learn about: Service Strategy, Critical Success Factors, Issue Resolution...

...course which leads to the title of “ITIL® Expert”. The course is for Chief Information Officers, Chief Technology Officers, Chief Operation Officers... Learn about: Change Management, Stakeholder Management, Critical Success Factors...

...that will take them deeper into the ITIL® framework. It is an Intermediate level course for CIO’s, IT Service Managers and other senior IT managers. The... Learn about: Technology Infrastructure, Service level agreements, Life Cycle...

...to restore services quickly. • Monitoring and control of IT operations to deliver the required services and to deliver corrective action when required... Learn about: Technology Infrastructure, Human Element, Service Desk...

...repository for capture of system changes. • Delivering the changes demanded by service users and other factors. • Service validation and testing routines... Learn about: Service Capability, Configuration management, Critical Sucsess Factors...

...• The functions and roles required to build a robust operational support and analysis service and to support each of the previously defined processes... Learn about: Third Parties, Critical Sucsess Factors, Change Management...

...Once the Planning, Protection and Optimization exam has been passed you will be able to function in roles such as security manager, network support or change manager... Learn about: Knowledge management, Change Management, Third Parties...